Library Information Specialist

Forsyth County (NC); Winston-Salem (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Forsyth County (NC) Library is seeking a Library Information Specialist to staff the public service desk, assist patrons with information requests, issue library cards, and manage checkouts and shelving.

The role also helps patrons with technology on public computers and personal devices, including downloading ebooks and audiobooks; the position is 18 hours per week, including nights and weekends, with a strong focus on customer service and accuracy.

Qualifications

• Excellent customer service skills.
• Attention to detail.
• Proficiency with basic computer skills and office technology including Microsoft, Google, internet searching and downloadable material.
• Accuracy with tasks.

Responsibilities

• Staff the public service/information desk and assist customers with information requests.
• Issue library cards and update customer records; check out and shelve library materials.
• Assist customers with technology questions on public computers and personal devices, including downloading ebooks and audiobooks.

Skills

Customer service

Attention to detail

Basic computer skills

Accuracy

Education

High school diploma or GED

Tools

Microsoft Office

Google Suite

eBooks

Audiobooks

Job description

The Library Information Specialist position supports the public service functions of the Library by working the public service/information desk, answering requests for information from customers, issuing library cards and updating customer records, checking out library materials and shelving library materials. This position assists customers with technology-related questions on the public computers and on customer’s personal electronic devices including downloading eBooks and audiobooks.

This position works 18 hours per week which includes nights and weekends.

• Excellent customer service skills
• Attention to detail
• Proficiency with basic computer skills and office technology including Microsoft, Google, internet searching and downloadable material.
• Accuracy with tasks

Must have high school diploma or GED. Knowledge of basic computer competency with current office software and technology.

SPECIAL REQUIREMENTS

This position has been identified to interact with children and must comply with NC G.S. 153A-94.2(b) “requires an applicant for employment to work with children in any capacity, must require the applicant, if offered the position, to be subject to a criminal history record check conducted by the SBI.” These checks must be conducted in accordance with G.S. 143B-1209.26, the statute which authorizes the SBI to provide a fingerprint-based state and national criminal record check to cities and counties.