Library Information Associate, Access & Information Services

University of Arizona; Tucson (AZ); On-site; USD 25,000 - 31,000; Full time

Job summary

The University of Arizona Libraries’ Access & Information Services seeks a Library Information Associate to assist customers with basic research needs, provide information and circulation support, and help with technology lending across campus. The role requires a Bachelor's degree and at least one year of relevant experience.

Proficiency with LibApps, Ex Libris, and Desire2Learn is preferred; strong communication and collaborative skills are essential.

Qualifications

• Bachelor's degree required.
• Minimum of 1 year of relevant experience required in addition to education requirement.
• Experience with LibApps suite of software (LibCal, LibAnswers, LibGuides, etc.).
• Experience gathering and analyzing internal and external data (both qualitative and quantitative).
• Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris).
• Experience using course management systems (e.g., Desire2Learn).
• Experience professionally representing an organization, including events.

Responsibilities

• Supports the Technology Lending Supervisor, including training and coordination of issues at multiple libraries across campus.
• Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email).
• Supports the LibCal room reservation software and manages room spaces and data analysis.
• Facilitates meetings and supports data-based decision making for continual service improvement.

Skills

Customer service

Communication skills

Problem solving

Digital literacy

Education

Bachelor's degree

Tools

LibApps suite

Ex Libris

Desire2Learn

Job description

Library Information Associate, Access & Information Services

Library Information Associate, Access & Information Services

Posting Number req27617

Department Access & Information Services

Department Website Link https://lib.arizona.edu/about/organization/departments/access-information-services

Location Tucson Campus

Address Tucson, AZ USA

Position Highlights

The University of Arizona's Department of Access and Information Services invites you to apply to the role of Library Information Associate. The University of Arizona Libraries are enterprising partners in advancing the University’s priorities by promoting inquiry, creative endeavor, scholarly communication, and lifelong learning. Serving as an intellectual crossroads of the University, the Libraries support innovative interdisciplinary research and scholarship while providing resources and services that enrich both the Arizona community and a global academic audience. The incumbent in this position assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.

The Library Services Associate III supports the room reservation queue and the equipment lending program. This includes assisting with answering reservation requests via email, compiling room reservation data, and effective communication with various individuals, including library leadership. They also support the Technology Lending Supervisor, including training of staff and student employees, deployment of equipment, damage equipment evaluation, and the coordination of issues at multiple libraries across campus.

Work Hours: 100% on site. Sunday-Thursday 3:15pm-12:15am. Break Schedule (Summer, Winter, and Spring Break) will shift to align with adjusted building hours. Due to any potential change in scheduled building hours, all AIS staff are considered back-ups for closing the Libraries.

Visa sponsorship is not available for this position.

OutstandingUA benefits include health, dental, and vision insurance plans; lifeinsurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified familymembers; retirement plans; accessto UA recreation and cultural activities; and more!

Duties & Responsibilities

Technology Support:

• Supports the Technology Lending Supervisor, including training and coordination of issues at multiple libraries across campus. This includes inventory, storage, and security control; initial response to routine problems; damage assessment re: wear and tear versus customer responsibility for damage; liaison with library IT; assessment and benchmarking for policy/procedure changes; provide software and technology support and training for library staff, part-time student employees and library customers; directing the work of other staff who support equipment lending.
• Provides support for technology needs for library Learning Studios, including acting as a liaison to library IT staff to troubleshoot issues.

Ask Us/Service Site; Customer Service; Library Closing:

• Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors and other emerging technology; directs the work of student employees who assist with this work; and liaises with the department’s resource sharing and technology leads.
• Supports building closing procedures for the Main and Weaver Science and Engineering Libraries.

Rooms Support

• Supports the LibCal room reservation software, including daily management and vendor relations.
• Works with internal and external stakeholders to manage spaces, and troubleshoot system errors.
• Supports the management of the room reservation request queue, including communicating with customers to determine the best space for their session or event, booking events in LibCal, and analyzing data.

Systems, Meetings, E-mail, Professional Development

• Facilitates meetings, makes presentations as needed, and participates in data-based decision making. This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.

Knowledge, Skills, and Abilities:

• Excellent customer service skills, including the ability to collaborate with peers to meet customers’ needs and ensure customer satisfaction.
• Evidence of the use of good judgment and solid analytical and problem-solving skills, including the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.
• Ability to understand and apply policies and procedures including the ability to resolve situations using trauma-informed-driven enforcement of policies.
• Ability to exercise excellent initiative, organization, and time management skills.
• Ability to handle difficult customer interactions.
• Knowledge of computer/digital fluency (hardware/software) and ability to learn how to use new software and technology.
• Knowledge of library reference resources (i.e., library catalog, indexes, search engines, print resources, etc.) and their appropriate use, including understanding the difference between primary and secondary resources.
• Skill in interviewing customers regarding reference service and sources to better understand customer needs.
• Ability to create training documentation.
• Ability to perform duties independently under general supervision.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives.
• Ability to use Microsoft Outlook and Office Suite (current version) as well as familiarity with library technology, including demonstrated skills in troubleshooting hardware, software, and equipment.
• Positive attitude and strong demonstration of UA Libraries’ Values.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree required.
• Minimum of 1 year of relevant experience required in addition to education requirement.

Preferred Qualifications

• Experience with LibApps suite of software (LibCal, LibAnswers, LibGuides, etc.).
• Experience gathering and analyzing internal and external data (both qualitative and quantitative).
• Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris).
• Experience using course management systems (e.g., Desire2Learn).
• Experience professionally representing an organization, including events.
• Experience with process improvement, cost and systems analysis, and project management.
• Experience with issues pertaining to circulation and library code of conduct procedures.

FLSA Non-Exempt

Full Time/Part Time Full Time

Number of Hours Worked per Week 40

Job FTE 1.0

Work Calendar Fiscal

Job Category Libraries

Benefits Eligible Yes - Full Benefits

Rate of Pay $18.15-$22.69

Compensation Type hourly rate

Grade 4

Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level OC3

Job Family Library Services

Job Function Libraries

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies 1

Target Hire Date

Expected End Date

Contact Information for Candidates Michelle Monroe Library Operations Supervisor [e-mail]

Open Date 11/10/2026

Open Until Filled Yes

Documents Needed to Apply Resume and Cover Letter

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].