Lead Coordinator, Graduate Student Services.

University of Arizona; Tucson (AZ); Hybrid; USD 59,000 - 74,000; Full time

Benefits offered by this job

Full benefits

Tuition reduction for employee and/or.

Job summary

University of Arizona seeks a Lead Coordinator for Graduate Student Services to oversee graduate student support, admissions coordination, and financial aid administration within CAPLA. The role partners with faculty, program chairs, and administrators to promote student success, retention, and degree completion while improving processes and services.

The position offers a hybrid work arrangement with flexible remote options and a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent required; five years of relevant work experience minimum.
• Experience with graduate education and university systems preferred.
• Familiarity with university digital platforms (SLATE, Trellis, D2L) is a plus.

Responsibilities

• Provide graduate student support and guidance on admissions, resources, and policies for domestic and international students.
• Support recruitment, outreach, and engagement to improve enrollment and student success.
• Coordinate degree audits, progress milestones, and connect students to campus resources.

Skills

Problem solving

Writing skills

Collaboration

Multi-tasking

Education

Bachelor's degree

Master's degree (preferred)

Tools

SLATE

Trellis

D2L / Desire2Learn

Job description

Lead Coordinator, Graduate Student Services

Posting Number: req27583

Department: CAPLA Administration

Department Website Link: https://capla.arizona.edu/

Location: Tucson Campus

Address: Tucson, AZ USA

Position Highlights

Graduate Student Services Coordinator oversees graduate student services within the College of Architecture, Planning and Landscape Architecture (CAPLA), providing academic coaching, coordinating admissions, financial support, and Graduate Assistant appointments. The position collaborates with faculty, School Directors, and university partners to support student academic success, retention, degree completion and career outcomes while developing and improving processes to enhance operational efficiency and the overall graduate student experience.

Hybrid Work Week - This position allows for a flexible remote work arrangement, with the percentage of remote work varying between the academic year and summer months.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Duties & Responsibilities

• Provides comprehensive graduate student support and guidance to prospective and current students, including domestic, international, main campus, and online populations, regarding admissions procedures, academic resources, program requirements, university policies, and available financial support opportunities
• Supports graduate student recruitment, outreach, and engagement initiatives; collaborates with faculty and university partners in admissions-related processes; and contributes to activities that enhance enrollment and student success outcomes.
• Monitors graduate student progress toward academic milestones and degree completion, coordinates degree audit and degree posting processes, and connects students with appropriate university resources to support academic success and retention.
• Works with CAPLA School Directors, program chairs, faculty advisors, and campus stakeholders to facilitate review of transfer credits and program requirement exceptions as well as to address complex graduate student concerns and recommend solutions that promote student success and engagement.
• Collaborates with faculty, college academic leadership, and university partners to coordinate student support, while ensuring compliance with university policies and procedures.
• Coordinates with undergraduate academic advisors to support students transitioning into CAPLA graduate programs through Accelerated Master's Programs (AMP).
• Coordinates and oversees graduate student services processes and initiatives to ensure effective and efficient operations that support CAPLA graduate students and college objectives.
• Serves as a primary liaison and subject matter expert between CAPLA, the Graduate College, School Directors, faculty, and other university departments regarding graduate academic policies, procedures, and program requirements.
• Provides guidance and consultation to faculty and academic leadership on graduate curriculum development, including dual-degree programs, Accelerated Master's Programs, graduate subplans, and micro-campus degree programs with international institutions.
• Evaluates existing graduate student services procedures and recommends improvements to enhance operational efficiency, student engagement, and academic support. Collaborates with CAPLA staff to support and maintain the Graduate Student Services Center and coordinate graduate student services across college programs.
• Coordinates the administration of graduate student financial support programs, including graduate fellowships, CAPLA scholarships, graduate tuition scholarships, and graduate teaching and research assistantships.
• Collaborates with School Directors, faculty, the CAPLA Business Office, Alumni Relations, the Graduate College, and the Bursar's Office to support the awarding and administration of graduate financial aid and other student funding opportunities to facilitate the growth and development of students in their academics
• Oversees and coordinates the Graduate Assistant (GA) appointment and offer letter process from initiation through completion, collaborating with faculty, the CAPLA Business Office, Human Resources, and the Graduate College to ensure timely processing, accuracy, and compliance with university policies and procedures.
• Provides guidance to graduate students regarding financial support opportunities, university policies, and available institutional resources.
• Evaluates graduate student financial support processes and recommends improvements to enhance efficiency, accuracy, and coordination among university departments.
• Collects, maintains, and evaluates graduate student enrollment, retention, academic progress, and degree completion data to support program planning and institutional reporting requirements.
• Monitors graduate student academic and enrollment trends and provides information to faculty and college leadership to support graduate student success, retention initiatives, and identifying students in need of support
• Maintains accurate graduate student records and coordinates with faculty and university departments to ensure compliance with academic policies and procedures. Contributes to the development of web, print, and other recruitment, advising, and informational materials for prospective and current graduate students.
• Represents CAPLA graduate programs on university committees, as assigned, and collaborates with university partners on initiatives supporting graduate education and student success.

Knowledge, Skills, and Abilities (KSAs)

• Strong problem solving and critical thinking skills
• Strong writing skills for the production of timely and accurate communication with students, faculty, and fellow staff
• Strong capacity for collegial collaboration with fellow staff and with faculty
• Ability to multi-task

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Master's degree and at least 5 years of comparable experience at a college or university
• Working knowledge of graduate education
• Working knowledge of SLATE, Trellis, D2L, and other university digital platforms

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Student Services

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$59,404 - $74,254

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

8

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

PC3

Job Family

Student Support

Job Function

Student Services

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

1

Target Hire Date

12/7/2026

Expected End Date

Contact Information for Candidates

Laura Hollengreen,
[e-mail],
Associate Dean, Academic Affairs

Open Date

11/6/2026

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].