Associate Director, Residential Facilities - CGS, Sustainability and Operations
University of Arizona
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Descrizione del lavoro
University of Arizona seeks an Associate Director for Residential Facilities within CGS, Sustainability and Operations to supervise conferences, guest services, and sustainability staff, manage a budget over $1M, and drive training across Facilities units.
The role partners with campus units to deliver premier housing services, supports move-in/move-out operations, and leads strategic planning and program development for student success and retention.
Competenze
- Bachelor's degree or equivalent; seven years of related work experience including managerial experience.
- Must have a valid driver’s license and ability to drive per Fleet Safety Policy.
Mansioni
- Oversee Conferences and Guest Services budget and staffing to support CGS, Sustainability Operations, and initiatives.
- Lead the development and implementation of staff training programs for Residential Facilities.
- Coordinate operations with campus partners, vendors, and internal units to ensure exceptional housing services.
- Guide Sustainability Operations and initiatives, reporting on annual program outcomes and improvement opportunities.
- Represent Housing & Residential Life leadership on committees and cross-unit projects.
Conoscenze
Formazione
Descrizione del lavoro
Associate Director, Residential Facilities - CGS, Sustainability and Operations
Posting Number req27602
Department Residential Facilities
Department Website Link
Location Tucson Campus
Address Tucson, AZ USA
Position Highlights
The Associate Director, Residential Facilities - CGS, Sustainability and Operations, reporting to the Director of Residential Facilities, provides oversight and leadership, including supervision for conferences and guest services and sustainability staff; oversees an annual budget in excess of $1M to provide a residential experience to conference guests to further the departmental and university objectives related to student success, recruitment, and retention; participates in long range and strategic departmental planning; and serves on the departmental Housing & Residential Life Leadership Team. This position plays a key role in managing, coordinating and overseeing processes that facilitate operational activities within Housing & Residential Life. These include conferences and guest services, sustainability, special projects and training. This position oversees various special projects and operations for the facilities unit to include move-in, RFP's, vendor contracts and serves on several departmental and unit committees. This position is responsible for the development, implementation and facilitation of a training program for the facilities unit as well as assists with cross unit training opportunities. This position requires driving University vehicles and/or golf carts and ability to drive according to the University Fleet Safety Policy.
Housing & Residential Life (Housing), a self-funded auxiliary housed within Campus Life at the University of Arizona, operates 23 dorms and 1 graduate apartment complex that house over 7,800 students annually on the University of Arizona Main Campus. More than 80% of on-campus residents are first-year students. Our dorms range in style from historic to modern and range in size from 60 to 1000 residents. While the University does not require students to live on campus, more than 70% of all incoming first-year students choose to live in UA housing to help their transition to university life.
Visa sponsorship is not available for this position.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs.
- This positionoversees and manages the annual budget for CGS and Sustainability Operations& Initiatives (50k) in excess of $1,000,000, including revision ofexpenditure priorities as required, development of budgetary enhancementsrequired to meet functional goals and objectives, and documentation andevaluation of work assigned to CGS, Sustainability, Facilities Management,contracted service vendors and others performing work related to assigned unitand/or projects; all to ensure the department meets budget expectations.
- Providesdirection and oversight to ensure an efficient customer service program forconferences and guest services.
- Develops andexecutes a comprehensive marketing strategy to attract both internal (U of Aaffiliated) and external entities to the summer conference program.
- Intentionallyestablishes and maintains effective relationships with key campus partners andservice providers; business and civic organizations; and other similarorganizations to market the conference program.
- Ensures thatthe appropriate staffing and resources are in place to meet the needs ofconference guests, in line with established Conference Services philosophy andfinancial resources.
- Identifies newavenues to increase summer conference business.
- Maintains datarelated to the conference program such as guest counts, staffing patterns, cost-benefitanalysis, guest perceptions, etc. that will enable data-driven decision-makingprocesses.
- Works toseamlessly integrate Residential Education staff, Desk Operations Staff, andother appropriate staff into the Conference Services operational model. Amajority of the students support the CGS program. This position sets expectations, implementstraining, and participates in disciplinary actions/concerns.
- Oversees annualand on-going Conferences and Guest Services (CGS) assessment activities andrecommend improvements to better serve CGS staff and clients and has oversightof departmental conference rooms and guest apartments.
- Assists withvarious departmental activities during the August student move-in process toinclude overseeing the coordination of pre-arrival move in items withcontracted vendors.
- Providesinnovative guidance and unifying leadership for departmental Winter and Springmove-out operations, respectively.
- Coordinatesoperational activities and delivery of services with crucial campus partnersand vendors, including but not limited to: University & Student Services,Facilities Management, Disability Resource Center, Waste Management, StudentUnions & Arizona Catering, Parking & Transportation Services,Centennial Hall, Environmental Resources 2, Room & Course Scheduling, U of AGlobal, Fraternity & Sorority Programs, Thrive Center, Campus Recreation,Office of Sustainability, New Student Orientation, Campus Pantry, and others asassigned.
- Regularlyreview and update departmental and unit business and operational processes,guidelines and practices, policies, procedures, and protocols, to optimizeoperational efficiency and effectiveness, and to ensure adherence to federal,state, university, and Housing laws, policies, and procedures.
- As a key memberof Facility Operations Leadership team, this role coordinates requiredassistance from the Maintenance, Custodial and Access Control areas.
- Coordinatesprojects, communication and training with Residential Education staff and otherdepartment units and develops effective ideas and solutions to problems as theyarise in the field and manages student and parent outreach when working throughstudent concerns and facility related issues.
- Other duties asassigned.
- Develop, implement,and evaluate a comprehensive training plan for various units within ResidentialFacilities. Serve as a facilitator for facilities training as well ascross-unit/departmental training.
- Oversee theResidential Facilities training programs for all areas - coordinating,developing, and facilitating training initiatives or both staff and supervisorsacross all Residential Facilities' units in collaboration with supervisors andResidential Facilities Leadership. Work with supervisors and train the trainerbut when required, would deliver and implement training with all the facilitiesstaff.
- Maintains acomprehensive library of training materials and resources for all ResidentialFacilities units, ensuring content remains current and is reviewed and updatedannually.
- Develops andfacilitates joint training programs with Residential Education, includingprofessional staff and student staff training to support effectivecollaboration and operational excellence.
- Assessestraining needs and implements programs that promote employee development,compliance, safety, and best practices across Residential Facilitiesoperations.
- Oversee andprovide guidance to the Senior Coordinator-Sustainability Operations &Initiatives to implement effective sustainability training, programming, andinitiatives for Housing & Residential Life.
- Develops andimplements collaborative efforts between Sustainability and other departmentalunits, campus, and community partners.
- Overseescompletion of Sustainability Operations & Initiatives annual report.
- Collaboratewith Housing Custodial Services to coordinate effective recycling and wastecollection in the dorms, in coordination with Facilities Management, andconduct on-going evaluation and process improvement related to recycling andwaste collection.
- This positionleads the decision making to establish priorities, implementing changes andallocating resources as they pertain to the areas that they oversee.
- Develop andcommunicate clear expectations of 2-4 direct and 76-79 indirect reports (includingstudent employees) that are in line with the mission and vision of theindividual unit as well as Housing & Residential Life.
- Supervises,train sand evaluates the Manager of Conferences & Guest Services, theSenior Coordinator of Sustainability Operations & Initiatives, and other staffassigned while providing philosophical direction and oversight to Conferences& Guest Services and Sustainability Operations & Initiatives.
- Represents theDirector of Housing Residential Facilities to other Housing units as well as todivisional and institutional partners, as requested, and assumes the role ofDirector of Housing Facilities Services if needed, in the event of theirabsence.
- Coordinates andcommunicates project-related updates, issues, risks, and resolutions with theDirector of Residential Facilities.
- Monitors andreports project status, achievements, and upcoming milestones, ensuringalignment with departmental priorities and Housing & Residential Lifeoperational needs.
- Demonstrateseffective project leadership by defining project scope, requirements, goals,budgets, timelines, and deliverables while ensuring successful projectcompletion.
- Collaborateswith internal and external partners to support planning, implementation, andcontinuous improvement initiatives related to facilities operations andresidential services.
- Participates indepartmental, divisional, and University committees, task forces, and workinggroups as assigned.
- Attend relevantconferences, workshops, and professional development programs to enhanceexpertise in facilities operations, conference and guest services,sustainability, and related areas.
- Performsspecial projects and other duties as assigned in support of Housing &Residential Life strategic goals and operational objectives.
- Acts asambassador of Housing and the University by promoting a positive image throughcourtesy, professionalism and diplomacy, builds positive, long-term workingrelationships through respect, cooperation, trust, and appropriatecommunications, participates as an effective team member by contributing ideas,encouraging others and supporting team decisions, develops, evaluates andimproves unit and departmental processes to ensure collaboration across allunits and functional areas within Housing and Residential Life and acts as avalued resource, leads in areas of expertise, and shares lessons-learned.
- Cell phonerequired for remote connectivity.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Seven (7) years of related work experience, including three (3) years of managerial experience, or equivalent combination of education and work experience.
- Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy .
- StarRez Housing Software experience.
- Experience working in an educational environment.
- Three years’ lead/supervisory experience, preferably in the related work setting.
Exempt
Full Time
40
1.0
Fiscal
University Operations
Yes - Full Benefits
$86,870 - $112,932
salary at 1.0 full-time equivalency (FTE)
11
The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .
M3
Conference & Events
University Operations
Fingerprint criminal background check (security sensitive due to job duties)
1
12/7/2026
HR-HSG@arizona.edu
11/9/2026
Yes
Resume and Cover Letter
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
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