Library Host(s) $16.00

Hotel Emma; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated individual to enhance guest experiences at Hotel Emma. This role involves preparing exquisite drinks, maintaining pristine public areas, and ensuring that every guest's needs are met with the utmost care. You will proactively work to elevate the hotel experience, collaborating closely with various departments to create memorable moments for guests. If you have a passion for exceptional service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team where your contributions will make a significant impact on guest satisfaction and hotel reputation.

Qualifications

• Minimum one year experience in luxury hospitality required.
• Training in customer service preferred.

Responsibilities

• Prepare drinks and maintain cleanliness of the bar area.
• Ensure guest satisfaction by interacting with other departments.

Skills

Customer Service

Attention to Detail

Communication

Education

High School Diploma or Equivalent

Job description

Location:
Hotel Emma
136 E Grayson St
San Antonio, TX 78215, USA

Ensure guest experience is extraordinary through notable offerings unique to the guests’ expectations.

• Preparation of all margarita ingredients (fresh lime juice and simple syrup); preparation of bar cart; preparation of drinks for guests upon arrival; break down and clean-up of bar cart and all associated ingredients. Secondary duties to include: bussing of tables and general maintenance of Library and Lobby; door presence/greeting guests in the Lobby.
• Ensure that our one-of-a-kind public area (library) is pristine and well maintained by partnering with Housekeeping department.
• Interact with other departments to ensure that all guest’s needs are supremely satisfied.
• Proactively work to improve the hotel experience for our guests.
• Accept other special duties as required by management.

Job Requirements:

• High school diploma or equivalent.
• Minimum one year previous experience in a luxury or ultra-luxury environment.
• Preferable to have received training in customer service in a luxury or ultra-luxury environment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.