Library Help Desk (28 HRS)

City of Mission Texas; Mission (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Mission Texas Library is seeking a Library Helpdesk for both full-time and part-time hours. The role involves assisting patrons, providing first-level technical support, and serving across library areas with possible lead duties.

Shifts may include days, evenings, and weekends, and the ideal candidate will have a strong customer-service orientation and comfort with library operations and technology.

Qualifications

• Library Helpdesk role requiring daily contact with the public and a sincere desire to help patrons meet their needs.

Responsibilities

• Assist patrons of the Library in accessing and obtaining information and library materials.
• Provide first-level technical support and handle various library tasks in different areas.
• Work day and/or evening/weekend shifts and possibly lead or supervise assigned areas.

Tools

Personal Computer

Computer keyboard

Printer

Computers

Typewriter

Software Programs

Telephone-CD/DVD ROM

Internet

Online reference tools

Library material collections

Copy & Fax machine

Pens

Pencils

Highlighters

10 key calculators

Stapler

Rulers

Personnel Policy Manual

Job description

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press "shift + =". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled "Explore your accessibility options".

Supervisor: Day or Evening/Weekend Supervising Librarian or Designee

Effective : 10/08/2025

I. JOB SUMMARY:

The Library Helpdesk both FT (40hrs/week) and PT (28hrs/week) will work in different Library areas and are expected to have a basic knowledge of the tasks and procedures performed in the areas. The Library Helpdesk may have day and/or evening/weekend shifts and may serve as Lead Helpdesk or team leader in their assigned areas. The Library Helpdesk will also be responsible for assisting patrons of the Library in accessing and obtaining information, library materials and providing first-level technical support . The Library Helpdesk will require daily contact with the public and must have sincere desire to help patrons meet their needs . The Library Helpdesk may be required to work on a shift schedule to include, early mornings, evenings and weekends and will perform other duties as delegated or assigned by Supervisor or Designee.

Qualifications

Special Requirements

VII. EQUIPMENT/MATERIALS:General office and safety equipment/materials to include but not limited to the following:

• Personal Computer, Computer key board, Computer printer
• Computers, Typewriter, Software Programs, Telephone-CDDVD ROM, Internet, online reference tools
• Library material collections and circulating items
• Copy & Fax machine
• Pens, pencils, highlighters, 10 key calculators, Stapler, rulers
• Personnel Policy Manual

ENVIRONMENT: Exposures to the following environmental conditions are required for this job. The majority of the time, the individual works indoors in a well-lighted, air-conditioned environment. Job hazards are low and include normal hazards associated with working in an office environment as well as specific hazards involved with installation, maintenance, and use of library materials, stacks, electrical (ex.: computer networks, audio/video players, 16mm projector) and mechanical (example: book trucks) equipment

X. MANUAL DEXTERITYEmployee will utilize both fine and gross hand movements 80%-100% of the workday. Fine manual dexterity utilized while typing, writing and filing. Gross hand movements are utilized to answer the telephone, use pencils and pens to write, grip boxes, sacks, equipment and books requiring moderate to heavy force exertion.