Library Guest Services Associate — Evening & Weekend Shifts

Addison-Public-Library; Addison (IL); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Paid time off

Vacation (3 weeks)

Sick leave (2 weeks)

Parental leave (8 weeks)

Tuition reimbursement

IMRF pension

Job summary

Addison Public Library in Addison, IL, seeks a customer-focused team member to assist patrons, check out materials, and maintain a welcoming library space.

Position requires evenings and weekend availability, excellent communication, data entry accuracy, and the ability to work across service points including the drive-up window. Bilingual English/Spanish preferred; high school diploma and 1 year public-facing experience required.

Qualifications

• High school diploma or equivalency required.
• One year of experience working with the public is required.
• The ability to use computer, telephone and other office equipment.
• Preference for bilingual English and Polish, Spanish or other languages spoken by patrons.

Responsibilities

• Deliver GREAT service following Patron Experience Guidelines.
• Enforce Patron Behavior Guide with professionalism and empathy.
• Handle patron data with confidentiality.
• Serve patrons at multiple service points, including the drive-up window.
• Check out/check in materials, issue library cards, and collect fines and fees.
• Answer phones, provide information, and route calls.
• Enter data for a variety of transactions.
• Process delivery bins, handle kits, games, and library returns.
• Identify lost/damaged items and troubleshoot patron accounts.
• Monitor and tidy public areas and report maintenance issues.
• Assist patrons using self-checkout stations.

Skills

Customer service

Teamwork

Privacy/confidentiality

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer

Job description

Addison Public Library in Addison, IL, seeks a customer-focused team member to assist patrons, check out materials, and maintain a welcoming library space.

Position requires evenings and weekend availability, excellent communication, data entry accuracy, and the ability to work across service points including the drive-up window. Bilingual English/Spanish preferred; high school diploma and 1 year public-facing experience required.