Library Frontline Associate | Customer Service & Tech Help

The Pennsylvania State University; State College (Centre County); On-site; USD 20,000 - 30,000; Part time

Job summary

The Pennsylvania State University is seeking public service staff for roles at the Penn State Library during Summer 2026, Fall 2026, and Spring 2027. Candidates will provide front-line customer service, assist patrons with library questions, and maintain the care of physical collections.

This role requires a commitment to diversity, excellent communication skills, and the ability to work collaboratively. Candidates must also volunteer a minimum of ten hours a week, including weekends.

Qualifications

• Excellent interpersonal and oral communication skills required.
• Must be able to follow directions and maintain a schedule.
• Commitment to promoting diversity is essential.
• Ability to work both collaboratively and independently.

Responsibilities

• Provide front-line customer service across library desks.
• Answer directional and reference questions in person and over the phone.
• Collaborate with departments to enhance service delivery.
• Assist patrons with library policies and procedures.
• Ensure the physical collections are well-maintained.

Skills

Excellent interpersonal and oral communication skills

Ability to follow directions and keep a schedule

Commitment to diversity

Ability to work as part of a team and individually

Job description

The Pennsylvania State University is seeking public service staff for roles at the Penn State Library during Summer 2026, Fall 2026, and Spring 2027. Candidates will provide front-line customer service, assist patrons with library questions, and maintain the care of physical collections.

This role requires a commitment to diversity, excellent communication skills, and the ability to work collaboratively. Candidates must also volunteer a minimum of ten hours a week, including weekends.