Library Experience Lead - Customer-Centric Services

Douglas County Libraries; Littleton (CO); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Health Care Plans: medical, dental & 9

Voluntary Plans: Accident, CriticalIll

Life and AD&D coverage

401k & 457 plans

Job summary

Douglas County Libraries is seeking a Library Experience Librarian to plan and deliver library services that reflect professional best practices and prioritize exceptional customer experiences. Reporting to the Library Experience Supervisor, you will collaborate across departments to support DCL’s service goals.

You will lead adult services and the floor service model, driving engagement through merchandising, readers’ advisory, and interactive customer-driven approaches.

Qualifications

• Bachelor's degree in library science or related field.
• Three years of professional experience, preferably in a public library.
• Basic skills in Microsoft 365 or other productivity, collaboration, and cloud-based services software. Ability to learn and apply new technologies.
• Master’s degree in library science strongly preferred.
• A combination of experience and education will be considered.

Responsibilities

• Delivers exceptional, personalized customer experiences by building relationships, anticipating needs, and fostering an environment of discovery, inclusion, and innovation.
• Leads and supports adult services and the floor service model, driving engagement through merchandising, readers’ advisory, and interactive customer-driven approaches.
• Serves as Person-In-Charge to ensure smooth daily operations and branch safety, providing leadership and guidance to staff and customers.
• Applies expert knowledge of library ethics, resources, and technologies to support diverse populations, offering assistance with research, accounts, and technical troubleshooting.
• Stays current with industry standards and community trends, conducting data-informed research and adapting to evolving technologies and customer expectations.
• Recommends thoughtful feedback and suggestions to help DCL stay relevant and vital.
• Uses effective communication skills and works interdepartmentally to achieve outcomes by promoting, implementing and supporting library services.
• Collaborates effectively, understands organizational objectives, and recognizes the essential nature of every role at DCL.
• Develops and maintains collaborative, productive relationships with co-workers and branch staff, thereby contributing to a cohesive organization that supports alignment and a positive culture to achieve strategic plans.
• Develops proficiency in relevant industry and organizational technology.
• Engages in DCL’s performance feedback process and meets departmental expectations, policies and procedures.

Skills

Ability to learn new technologies

Customer service

Communication skills

Education

Bachelor's degree in library science or related field

Master’s degree in library science strongly preferred

Tools

Microsoft 365

Job description

Douglas County Libraries is seeking a Library Experience Librarian to plan and deliver library services that reflect professional best practices and prioritize exceptional customer experiences. Reporting to the Library Experience Supervisor, you will collaborate across departments to support DCL’s service goals.

You will lead adult services and the floor service model, driving engagement through merchandising, readers’ advisory, and interactive customer-driven approaches.