Library Desk Lead - Circulation & Interlibrary Loan

Columbia University in the City of New York; New York (NY); On-site; USD 35,000 - 36,000; Full time

Job summary

Columbia University Libraries seeks a Library Assistant IV to work at the Burke Library. The Library Assistant IV manages the circulation desk, scans, delivers, processes inter-library loan requests, and handles course reserves.

Daily duties include assisting patrons with policies, training student assistants, and maintaining equipment across the stacks. The role requires excellent customer service skills, proficiency with MS Excel and library systems, and the ability to work both independently

Qualifications

• High school diploma or equivalent.
• Commitment to excellent customer service in a diverse environment.
• Experience with office productivity and databases (e.g., MS Excel).
• Excellent oral and written communication skills.
• Aptitude with library technologies.
• Strong organizational and project management skills, including attention to detail.
• Ability to work independently and within a team environment.

Responsibilities

• Checks materials in and out; processing materials from offsite for use by patrons.
• Assists patrons in understanding policies and procedures.
• Processes requests and materials for inter-library loan;
• Processes daily scan and deliver and troubleshooting equipment and stacks maintenance (reshelving and shelf reading).
• Utilizes the circulation and reserves modules of the FOLIO ILS.
• Provides training, assigning, and review of student assistants and their work.
• Performs other duties as assigned.

Skills

Customer service

MS Excel

Communication skills

Library tech

Detail oriented

Independent work

Teamwork

Education

High school diploma

Bachelor's degree (preferred)

Tools

FOLIO ILS

MS Excel

Job description

Columbia University Libraries seeks a Library Assistant IV to work at the Burke Library. The Library Assistant IV manages the circulation desk, scans, delivers, processes inter-library loan requests, and handles course reserves.

Daily duties include assisting patrons with policies, training student assistants, and maintaining equipment across the stacks. The role requires excellent customer service skills, proficiency with MS Excel and library systems, and the ability to work both independently