Impactful Library Public Services Associate

East-Shore-Area-Library; Harrisburg (Dauphin County); On-site; USD 24,000 - 30,000; Full time

Job summary

East Shore Area Library is seeking a full-time Public Services Assistant to deliver outstanding customer service and support to library users. The position requires handling member accounts, guiding patrons to resources, and assisting with programs while upholding library policies.

The role emphasizes effective communication, quiet problem-solving, and teamwork within a community-focused environment, with regular shifts Monday–Thursday and Friday hours.

Qualifications

• High school diploma or GED required or preferred.
• One year of customer service experience with the public.
• Ability to use Microsoft Office and data entry proficiently.

Responsibilities

• Manage member accounts using The Library's online software (holds, fines, check in/out).
• Assist patrons in locating materials and offer Reader’s Advisory and reference help.
• Instruct patrons on online resources: catalog, databases, Internet.

Skills

Customer service

Communication skills

Problem solving

Technology literacy

Microsoft Office

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

East Shore Area Library is seeking a full-time Public Services Assistant to deliver outstanding customer service and support to library users. The position requires handling member accounts, guiding patrons to resources, and assisting with programs while upholding library policies.

The role emphasizes effective communication, quiet problem-solving, and teamwork within a community-focused environment, with regular shifts Monday–Thursday and Friday hours.