Library Coordinator – Virtual Service Points

Utah State University; Logan (UT); On-site; USD 44,000 - 54,000; Full time

Job summary

Utah State University’s Merrill-Cazier Library seeks a Virtual Service Points Coordinator to manage virtual chat services, schedules, and workflows. You’ll support service points, assist patrons, and help shape policies and procedures along with ongoing assessment and training.

Reporting to the Head of Access Services, you’ll collaborate with colleagues to deliver welcoming, accessible library experiences while contributing to library projects and public spaces initiatives.

Qualifications

• Bachelor’s degree or four years of library experience.
• Experience providing reference, research, or patron services in an academic library or similar environment.
• Effective communication and interpersonal skills with students, staff, faculty, and community members.
• Ability to work independently and collaboratively, prioritize work, meet deadlines, and manage competing responsibilities.
• Strong problem-solving and judgment skills, with the ability to make appropriate procedural decisions, resolve complex service issues, use standard office software, and learn library technologies.

Responsibilities

• Coordinate and support virtual service points, including chat scheduling, staffing, queue management, and workflows.
• Provide operational support for library service points, including chat and circulation desk shifts, staff support, and patron service.
• Develop and improve service point procedures, policies, workflows, and services in collaboration with colleagues.
• Coordinate and support assessment activities, including collecting, organizing, maintaining, and reporting statistical data and records.
• Support staff training and development, including training resources, curriculum and outcomes mapping, and instruction workshops.
• Support library public spaces initiatives and participate in related projects.
• Contribute to collaborative library projects and initiatives, including Pop-Up Gallery displays and committees.

Skills

Virtual service points

Chat scheduling

Customer service

Communication

Team collaboration

Education

Bachelor’s degree or 4 years library experience

Tools

Springshare products

Canvas

Library technologies

Job description

Overview

Join the Merrill-Cazier Library's Access Services team in supporting students, faculty, staff, and community members and creating a welcoming hub for curiosity, collaboration, and community at USU.

The library is seeking a Virtual Service Points Coordinator to coordinate and support virtual service points, with a primary focus on chat services. This position provides virtual assistance, coordinates chat schedules and workflows, contributes to assessment and training, and supports service improvements.

Reporting to the Head of Access Services, this position supports service point procedures, policies, workflows, and services. The position also supports library public spaces initiatives, contributes to assessment and training, and participates in library projects and initiatives. Working collaboratively with colleagues, this position supports library priorities and provides welcoming, accessible, and consistent services to the campus community.

This is a full-time, benefited Library Coordinator position with a minimum salary of $49,000. The typical work schedule is Monday-Friday, 8:00am-5:00pm; however, hours will vary based on library hours, university calendars, holidays, and departmental needs.

Anticipated start date: September 2026

Responsibilities

• Coordinate and support virtual service points, including chat scheduling, staffing, queue management, and workflows.
• Provide operational support for library service points, including chat and circulation desk shifts, staff support, and patron service.
• Develop and improve service point procedures, policies, workflows, and services in collaboration with colleagues.
• Coordinate and support assessment activities, including collecting, organizing, maintaining, and reporting statistical data and records.
• Support staff training and development, including training resources, curriculum and outcomes mapping, and instructions workshops.
• Support library public spaces initiatives, including active participation on the Library Public Spaces Committee and related projects.
• Contribute to collaborative library projects and initiatives, including Pop-Up Gallery displays, programming, committees, working groups, and other projects assigned.

Qualifications

Minimum Qualifications

• Bachelor’s degree; or four years of library experience.
• Experience providing reference, research, or patron services in an academic library or similar environment.
• Effective communication and interpersonal skills, with the ability to work positively with students, staff, faculty, and community members.
• Ability to work independently and collaboratively, prioritize work, meet deadlines, and manage competing responsibilities.
• Strong problem-solving and judgment skills, with the ability to make appropriate procedural decisions, resolve complex service issues, use standard office software, and learn library technologies.

Preferred Qualifications

• Experience providing virtual reference, chat, or other online library services, preferably in an academic library.
• Experience supporting library service points, operational workflows, or related library services.
• Experience using library technologies, such as integrated library systems, Springshare products, Canvas, or similar platforms.
• Experience collecting, organizing, maintaining, or reporting assessment data, including use of spreadsheets, databases, or other data management tools.
• Experience supporting staff training, workshops, library instruction, or collaborative library projects and initiatives.

Advertised Salary

Minimum of $49,000, plus excellent benefits

ADA

Work Environment and Physical RequirementsWork is performed indoors in an open office environment with shared cubicle workspaces. Employees are protected from weather and contaminants but may experience occasional temperature changes. The position requires prolonged sitting, frequent computer use and repetitive hand motions (such as typing), as well as regular walking, talking, and hearing. The position also requires occasional lifting, carrying, pushing, and pulling of library materials and the ability to move loaded book carts.

DisclaimerThis position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person atlocations throughout the state.Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025–26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who willchampion excellence in education, research, discovery, outreach, and service.We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful.Forbes recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides aDual Career Assistance Programto support careers for partners who are also seeking employment.Additionally,USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at [phone] [e-mail].

*updated 07/2026

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

Following the office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Civil Rights & Title IX Office

Old Main Room 405

1475 Old Main Hill, Logan UT 84322

[e-mail]

[phone]

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| [e-mail]

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 | [e-mail]

*updated 08/2026