Library Clerk

City of Mission Viejo; Mission Viejo (CA); On-site; USD 33,000 - 44,000; Full time

Job summary

City of Mission Viejo Library is seeking a Library Clerk to support circulation and public information services. This role performs a wide range of clerical tasks and provides help to patrons using library resources.

The ideal candidate has a high school diploma and two years of public service experience. The position offers variable hours, including weekends, with an hourly wage of $23.60–$31.73.

Qualifications

• Equivalent to completion of 12th grade and two years of library services or public-facing customer service experience.
• Clear, concise communication skills both oral and written.
• Flexibility to work varied hours including mornings, evenings, and weekends.

Responsibilities

• Serve at the circulation desk; issue cards, charge and discharge materials, collect fines.
• Provide general information and assistance to patrons in person or by phone.
• Maintain circulation records, prepare reports, and compile statistics.
• Assist with interlibrary loan processing and record keeping.

Skills

Customer service

Typing

Cash handling

Education

High school diploma

Job description

City of Mission Viejo Invites Applications for

LIBRARY CLERK

$23.60 - $31.73 per hour

APPLY BY: 3:00 P.M., MONDAY, NOVEMBER 9, 2026

SEARCH SCHEDULE:

Online applications must be completed & submitted no later than 3:00 p.m. on the filing deadline. NeoGov will reject all applications started prior to 3:00 p.m., but not submitted by 3:00 p.m. No exceptions will be made to the closing deadline. Please plan accordingly.

The first round of Zoom interviews is tentatively scheduled for some time the week of November 16, 2026. Only one date will be available for an applicant to attend. The City will not accommodate applicant scheduling requests for alternative dates. It is recommended that you plan your calendar accordingly when you apply.

POSITION

The City of Mission Viejo is accepting applications from qualified applicants for the position of Library Clerk in the Library & Cultural Services Department assigned to the Mission Viejo Library. This classification will perform a wide variety of technical and clerical work in support of library activities such as circulation and community assistance; and provides general information and assistance to the public.

Currently, there is one (1) vacant position that will be filled at either forty (40) hours per week OR twenty-five (25) hours per week. While the actual work schedule can fluctuate, the primary 40-hour work schedule will be: Sunday from 8:00 a.m. to 5:00 p.m.; Monday and Tuesday from 9:00 a.m. to 6:00 p.m.; and Wednesday and Thursday from 12:00 p.m. to 9:00 p.m. If filled at 25-hours, the primary work schedule will be: Saturday from 8:00 a.m. to 5:00 p.m.; Tuesday from 12:00 p.m. to 9:00 p.m.; Thursday from 9:00 a.m. to 1:00 p.m.; and Friday from 12:0 p.m. to 5:00 p.m. The schedule and assignment may change to include evenings, weekends, and special events depending on the needs of the City. This is an FLSA non-exempt position and is entitled to overtime. The eligibility list established during this recruitment may be used to fill future full-time, part-time or temporary Library Clerk vacancies.

YOUR IMPACT

By offering guidance and support, Library Clerks contribute significantly to creating a welcoming and efficient environment where Mission Viejo patrons can explore, learn, and engage with the vast array of information available.

Typical Library Clerk duties include:

• Provides general clerical support including preparation and maintenance of lists, reports and other documents; compiles statistics and data.
• Serve at the circulation desk; charges and discharges library materials and issue library cards; collect fines for overdue materials and fees for lost or damaged items.
• Responds to patrons in person or on telephone regarding library information, library materials or services, and refers them to the appropriate sources of information.
• Interprets and answers questions regarding library circulation policies and procedures.
• Tallies daily cash receipts and prepares financial reports.
• Identifies overdue and damaged materials; searches shelves for overdue, missing or lost materials.
• Participates in the training of library pages and volunteer staff in work related to circulation or technical services activities, including maintenance of schedules.
• Participates in the operational support of activities of the automated library system such as system backup, record keeping, generating and distributing notices and reports, and general system maintenance and troubleshooting.
• Processes and receives the interlibrary loan and document delivery requests for library materials, maintains interlibrary loan records and prepares statistics as required.
• Prepares routine and periodic reports.
• Performs other duties as assigned.

Applicants are encouraged to review the entire Library Clerk job description by visiting the City's website at missionviejo.gov.

YOUR TEAM

The Mission Viejo Library serves over 190,000 total cardholders and circulates over 835,000 items annually. Cultural Services hosts hundreds of classes and provides dozens of programs throughout the year. The members of the Mission Viejo Library & Cultural Services Department are passionate and dedicated to enriching the lives of their community through literature, art, resources, and programs.

They are looking for someone with the same commitment to service and team spirit to join them!

IDEAL CANDIDATE QUALITIES

• Flexibility to work a varied work schedule which may include morning, evenings, and weekends.
• Skill in providing a high level of customer service to the public and City staff.
• Experience with performing routine clerical work including mathematical calculations, maintenance of appropriate records, and compiling information for reports with speed and accuracy.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to successfully work independently with minimal supervision.
• Ability to interact and work with people from varying age groups and diverse backgrounds.

Knowledge of:

• Applications of automated library circulation system.
• Standard library practices and procedures including circulation and cataloging.
• Library classification and cataloging, and bibliographic terminology.
• Effective public relations.
• Modern office practices, methods and computer equipment.
• Basic principles and practices of data collection and report preparation.
• Principles and procedures of record keeping.
• Basic arithmetic principles and cash handling.
• Principles of training and supervision.
• English usage, grammar, spelling and punctuation.
• General principles of risk management related to the functions of the assigned area.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• Safe driving principles and practices.
• Safe work practices.
• Passport processing, rules, and regulations, and all passport services, if assigned as a certified Passport Acceptance Agent.

Skill in:

• Typing at a speed necessary for successful job performance.
• Performing a variety of technical and clerical library work with speed and accuracy.
• Learning, interpreting and applying Federal, State, and local administrative and departmental laws, codes, regulations, policies, and procedures.
• Performing varied library work quickly, accurately.
• Performing routine clerical work including mathematical calculations, maintenance of appropriate records and compiling information for reports.
• Accessing, retrieving, entering and updating information using a computer terminal.
• Dealing courteously and effectively with the public.
• Using English effectively to communicate in person, over the telephone and in writing.
• Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with employees and those contacted in the course of the work.
• Operating modern office equipment including computer equipment and software programs.
• Operating a motor vehicle safely.

QUALIFICATIONS

Equivalent to the completion of twelfth (12th) grade and two (2) years of experience in library services or providing customer service involving in-person public contact.

LICENSE OR CERTIFICATE

A driver's license is not required, but the employee must be able to arrange reliable and timely transportation to offsite facilities and locations to complete essential functions of the position.