Library Associate II

City of Oceanside, CA; Oceanside (CA); On-site; USD 28,000 - 39,000; Part time

Job summary

The City of Oceanside's Oceanside Public Library is seeking an hourly Library Associate II to provide friendly customer service across multiple locations, including Mission Branch Library, Civic Center Library, and Landes Community Center Library, and outreach sites, and drive Library vehicles, such as the home delivery, courier or outreach van.

This journey-level position requires basic library knowledge, six months of public contact experience, a high school diploma, and a valid California

Qualifications

• Six months public contact or customer service experience, preferably in a library.
• Equivalent to completion of the twelfth grade.
• A valid California driver's license or ability to obtain one.
• Bilingual English/Spanish is highly desirable.
• Willingness to work variable hours including evenings, Saturdays and Sundays.
• Background reference check and medical examination may be required.

Responsibilities

• Shelves library materials and maintain correct order on shelves.
• Assist customers with self-checkout and self-payment of fees.
• Support opening/closing procedures and basic materials processing.
• Provide setup for displays and events; assist with programming and outreach.
• Support library volunteers and provide general library assistance to customers.

Skills

Alphabetical filing

Basic office procedures

Library systems software

Library organization

Materials processing

Education

High school diploma or equivalent

Tools

Integrated Library Systems

Job description

THE CITY OF OCEANSIDE IS AN EQUAL OPPORTUNITY EMPLOYER.

The City of Oceanside is currently accepting applications for one hourly extra-help Library Associate II position with the Oceanside Public Library, to provide excellent and friendly customer service at locations, including the Mission Branch Library, Civic Center Library, and Landes Community Center Library, and outreach sites, and drive Library vehicles, such as the home delivery, courier or outreach van.

This is the journey level within the Library Associate series. Employees within this class are distinguished from the Library Associate I by the performance of the full range of duties as assigned, including assignments that require a working knowledge of the City’s library services. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Positions in this class are normally filled by advancement from the One level, or when filled from the outside, have prior related experience.

This position is an hourly, extra-help position which does not include medical benefits and will not exceed 999 hours per fiscal year.

The Library Associate II shelves library materials; checks arrangement of materials on shelves and maintains correct order; places materials in order on book trucks; clears tables and shelves; checks in returned materials and sorts for re-shelving; retrieves materials from book drops; locates items on shelves; assists customers with self-checkout and self-payment of library fees for services; assists with opening and closing procedures of areas, centers or buildings; performs basic processing of materials; assists with more advanced materials processing and collection management tasks; provides setup of and support for displays and events; directly assists with library programming; assists with outreach efforts; supports work with library volunteers; provides general library assistance to customers; provides basic reference and readers’ advisory assistance; applies policies and procedures; assists customers with computer use, photocopies, fax service and other equipment and functions; assists customers in use of technology and the Internet; reports or troubleshoots equipment problems as instructed; performs other related duties as assigned.

City vehicle operation may be requested in performance of duties. If assigned to a home delivery vehicle, the “Splash” Van, or “Adelante” Bookmobile or other vehicle, operation of City bookmobile or other City vehicle may be required.

Knowledge of:

• Alphabetical and numerical filing.
• Basic office procedures and practices.
• Basic approaches to accomplishing Library or related tasks using software applications, coding or other computer skills, as well as integrated library systems.
• Library organization, principles, materials, practices, and common library terminology.
• Principles and practices used in the technical processing of materials in various formats.

Ability to:

• Follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Provide a high level of customer service in an often fast-paced, high demand environment.
• Maintain effective relationships with co-workers.
• Implement general library policies and procedures with the general public and staff, and resolve common customer issues with these policies.
• Deal tactfully and efficiently with the public, exercising independent judgment.
• Apply software, automation, or related skills to internal or external customer service.
• Work independently and efficiently with attention to detail and organization.

Experience and Training

Experience:

Six (6) months public contact or customer service experience, including part time or volunteer work, preferably in a public library, is highly desirable.

Training:

Equivalent to the completion of the twelfth grade.

License/Certificate:

A current, or ability to obtain and maintain, a valid California driver’s license.

Ability:

Bilingual (English/Spanish) language is highly desirable.

Special Requirement:

This position requires variable working hours and the availability to work evenings, Saturdays, and Sundays at any location where Library services may be provided, including bookmobile vehicles or outdoors.

Environmental Conditions:

Library environment; extensive public contact.

Physical Conditions:

Essential functions may require: maintaining physical condition necessary for sitting or standing for prolonged periods of time, walking, climbing (including stepstools, stairs without handrails, and ladders), bending, and twisting, exercising full range of motion of the arms, hands, wrists and fingers, repeated pulling, grasping, carrying and pushing onto shelves of books and other items, and pushing/pulling of book carts loaded with materials, lifting (up to 50 lbs.), stooping, crouching, kneeling and stretching; speaking and hearing to exchange information; visual acuity to read small print, computer screens, and other printed documents; headset or ear bud use for internal radio communications; and operating a vehicle.

Selection Process:

All properly completed applications will be reviewed and references checked. The most appropriately qualified individuals may be invited to an oral interview to assess job-related experience. Applications will be kept on file for three months.

Note:

Prospective employees will undergo, and must successfully pass, a background reference check (including fingerprinting) and a medical examination which may include drug screening.

RESUMÉS WILL NOT BE ACCEPTED IN LIEU OF APPLICATION BUT MAY BE ATTACHED.

CANDIDATES WHO REQUIRE A REASONABLE ACCOMODATION IN THE SELECTON PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE.

THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.