Library Circulation Specialist - Service & Payments

UNAVAILABLE; West Valley City (UT); On-site; USD 30,000 - 42,000; Full time

Job summary

UNAVAILABLE circulates library materials and assists patrons at the Circulation Desk. You will handle checkouts, fines, holds, and card applications while guiding patrons in using library equipment and services.

Expect day, evening, and alternate shifts. Must complete training within 60 days and pass a background check. Strong communication and organizational skills are essential for this role.

Qualifications

• One year of direct customer service experience.
• Must complete Library Software and cash handling training within 60 days of hire date.
• Must pass a pre-employment background check.
• Knowledge of basic library processes and cash handling procedures.
• Ability to operate a PC and library equipment.

Responsibilities

• Provides public service at the Circulation Desk in person and on the phone.
• Collects payments for fines, fees, book sale items and supplies.
• Resolves customer account problems. Waives or negotiates charges as appropriate.
• Checks library materials in/out, places holds, renews items, retrieves materials.
• Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
• Reviews library card applications, verifies eligibility and ID, issues/updates library cards.
• Provides information about borrowing policies, services and programs.
• Fills and processes hold requests.
• Uses PC and specialized software, payment system, and other library equipment.
• Assists with technology troubleshooting for patrons and in-house systems.
• Performs sorting, shelving and other clerical duties.

Skills

Customer service

Data entry

Problem solving

PC skills

English communication

Sorting & shelving

Job description

UNAVAILABLE circulates library materials and assists patrons at the Circulation Desk. You will handle checkouts, fines, holds, and card applications while guiding patrons in using library equipment and services.

Expect day, evening, and alternate shifts. Must complete training within 60 days and pass a background check. Strong communication and organizational skills are essential for this role.