Library Circulation Operations Supervisor

Our Community's Children; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive health care package

Paid time off

Retirement plan

Tuition reimbursement

Professional development

Job summary

Grand Rapids Public Library seeks a Supervisor in Charge to oversee daily operations at the Main Library and guide a large team of part-time staff. You will supervise Patron Services, hire and train employees, and coordinate with other managers to ensure excellent public access and efficient materials handling.

Responsibilities include mentoring staff, implementing GRPL policies, and supporting the library's mission through leadership on committees and projects.

Qualifications

• Bachelor's degree required with 2+ years supervisory experience.
• Experience supervising a large part-time staff and coordinating patron services.
• Strong customer service and communication skills for diverse patrons.

Responsibilities

• Lead daily operations of the main library and supervise Patron Services staff.
• Hire, train, evaluate, schedule, and direct day-to-day work of staff.
• Collaborate with managers to ensure consistent public service and materials handling.
• Prepare reports and participate in committees supporting GRPL goals.

Skills

Supervisory leadership

Staff mentoring

Customer service

Communication skills

Education

Bachelor's degree

Job description

Nature of Work

This full-time position manages daily operations at the Main Library, working in collaboration with other managers with the overall goal of helping patrons access library resources. This position participates in direct public service and circulation functions.

Supervisory functions include hiring, training, evaluating, scheduling, and directing the day-to-day work of a large team of part-time employees, with an emphasis of supervising the Library Assistant IIs in the Patron Services Department.

This position will act as Supervisor in Charge, participates in various standing committees, and contributes to the development and execution of goals in support of the GRPL's mission and strategic plan.

Schedule For This Position Is As Follows

• Monday: 12:00 - 9:00 pm
• Tuesday: 8:30 am - 5:30 pm
• Wednesday: 8:30 am - 5:30 pm
• Thursday: 8:30 am - 5:30 pm
• Alternating Friday/Saturday: 9:00 am - 6:00 pm
• Sunday (occasionally required between Labor Day and Memorial Day): 1:00 - 5:00 pm

Core Competencies

Leadership & Management

• Hires, trains, evaluates, and schedules Patron Services Department part-time employees.
• Directs the day-to-day work of Patron Services staff to ensure efficient workflow, consistent customer service, and public access to resources.
• Mentors staff and provides ongoing feedback regarding performance and professional development.
• Communicates service changes to staff; advises and trains staff on new or updated procedures and expectations related to customer service, patron access, and materials handling.

Customer Service & Patron Relations

• Provides and models engaging, consistent customer service.
• Assists patrons with access to library resources, including checking materials in and out, answering questions, issuing library cards, and resolving patron problems and complaints.

Operational Management

• Collaborates with other managers to ensure consistent, efficient, and effective public service and materials handling.
• Provides input and feedback on customer service procedures, circulation procedures, and GRPL policies.
• Works with other libraries to resolve issues related to GRPL materials or patrons.

Required

Minimum Training and Experience

• Bachelor's degree
• 2 years of progressively responsible supervisory experience
• 2 years of circulation experience in a library

Preferred

• Ability to communicate effectively in Spanish
• Possession of a valid driver's license and vehicle insurance

Other Necessary Qualifications

Ability to:

• Provide and model engaging and consistent customer service.
• Communicate effectively and professionally with diverse groups both verbally and in writing.
• Select, evaluate, train, mentor, and provide feedback to staff; keep up-to-date on GRPL policies, procedures, and documentation as they relate to circulation functions; communicate and train around these functions and relay accurate information as needed.
• Follow library policies and procedures as well as state laws governing library services, specifically those laws dealing with the confidentiality of patron records; apply library procedures, principles, and methods, as well as develop an understanding of work flow analysis and systemic improvements.
• Analyze and identify supervisory opportunities and challenges and implement solutions.
• Set priorities and meet deadlines; adaptability and judgment to reprioritize as needed.
• Perform standardized processes; follow procedures in processing forms and other communication.
• Understand systems and maintain an organized and effective work process; flexibility to review and improve upon processes as they become dated or new information becomes available.
• Prepare clear and concise reports.
• Establish and maintain positive working relationships with coworkers and the public; work collaboratively.
• Manage emotions in the workplace and maintain professional composure and judgement.
• Work with supervisor and process feedback regarding job performance.

Understanding Of

• General office procedures, processes and equipment; ability to operate a variety of office equipment, including computer workstations, typical electronic devices, and software.

Other Information

Please Note The Following

• A cover letter is required
• All communication regarding this position will be done via email; it is your responsibility to ensure that your email address is up-to-date on your account profile
• To be eligible for this position, you must apply through the City of Grand Rapids Job Opportunities page

Please visit the library's jobs page for a list of other open positions at Grand Rapids Public Library.

All inquiries related to this posting should be directed to:

Grand Rapids Public Library

111 Library St NE

Grand Rapids, MI 49503

616-988-5400 | [e-mail]

GRPL proudly promotes diversity and inclusion in employment, and strives to maintain a workplace culture where respect and positive recognition of differences are cultivated.

Grand Rapids Public Library provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, veteran status, disability, height, weight, familial status, marital status, or any other characteristic protected by applicable law. GRPL will make reasonable accommodations for employees and job applicants with disabilities.

This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, transfer, training, promotion, discipline, termination, leaves of absence, compensation, and benefits, as well as work-related events and activities.

GRPL | Full-time Employee Benefit Summary

• Comprehensive health care package including medical, dental, and vision
• Paid time off
  • Paid holidays
  • Floating holidays
  • Vacation
  • Sick leave
  • Personal time
  • Bereavement leave
  • Parental leave
  • Jury duty leave
• Retirement
  • 401a Retirement Plan
  • Health Care Savings Plan with defined contributions
  • 457 Deferred Compensation Plan
• Tuition reimbursement
• Professional development and membership reimbursement
• Employee Assistance Plan