Circulation Services Manager

Baltimore County Public Library; Randallstown (MD); On-site; USD 65,000 - 93,000; Full time

Job summary

Baltimore County Public Library in Randallstown seeks a Circulation Services Manager to oversee daily operations of the circulation desk, supervise full-time staff, and ensure high-quality customer service across the branch.

The role requires at least four years of library circulation experience, a bachelor's degree preferred, and the ability to train staff, resolve conflicts, and coordinate with management on service initiatives. Evening/weekend shifts may be required.

Qualifications

• Bachelor's degree from an accredited college preferred.
• Four years of library circulation experience.
• Ability to train and supervise staff and manage performance.
• Strong customer service and computer skills.

Responsibilities

• Hire, train, supervise and coach full-time LSA staff.
• Evaluate performance and implement improvement plans.
• Collaborate with branch management to set service goals.
• Oversee circulation services for diverse users.
• Serve as Person-in-Charge, handle incidents and issues.
• Prepare schedules and manage timesheets.

Skills

Staff leadership

Customer service

Training

Operations management

Education

Bachelor's degree

Job description

Circulation Services Manager-Randallstown

Job Code: 2026-739

Branch/Department: Randallstown

FT/PT Status: Regular Full Time

Salary range: $65,136-$92,690

At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule:

This is a full time position working 40 hours a week. All library staff may be required to work evenings, Saturdays and Sundays throughout the year as a part of the normal work schedule. Sundays run from Labor Day through Memorial Day.

Job Summary:

Under the general direction of the Library Manager, manages and coordinates the overall operation of the circulation operations. Takes an active role in the training, management and evaluation of full-time Library Services Assistant (LSA) staff members. Works in collaboration with other management team members to develop and implement a customer service model aligned with community needs and system level priorities.

Essential Functions

• Hires, trains, supervises, coaches/mentors and holds full-time LSA staff members accountable to performance expectations.
• Evaluates the performance of full-time LSA staff, develops Performance Improvement Plans (PIPs), determines merit salary increases, fosters growth and professional development and initiates the corrective action process as needed.
• Addresses and resolves staff concerns and grievances.
• Works in collaboration with the branch management team to set performance expectations and customer service goals for staff.
• Works as part of the management team to ensure that high quality library services and resources are being delivered to customers.
• Facilitates regular one-on-one and group staff meetings.
• Oversees provision of circulation services to diverse users.
• Regularly serves as the Person-in-Charge, which includes de-escalation, handling customer issues, addressing building problems, addressing and documenting security incidents, responding to onsite staff concerns and providing follow-up to branch management.
• Develops and maintains a thorough understanding of BCPL rules, policies and procedures and branch procedures; communicates information and changes to staff and serves as a resource for staff.
• Models continuous learning and encourages and supports staff development.
• Prepares or updates daily schedules and/or weekly schedules based on operational needs of location and approves timesheets.
• Performs all essential circulation functions as determined by branch and system needs and engages in direct customer service.
• Oversees branch-specific daily operations and tasks such as opening/closing procedures.
• Assists with programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually.
• Performs duties related to location specific , specialized services
• Establishes maintenance requests for building issues, addresses safety and security concerns and monitors contractual staff.
• Generates and submits reports to Fiscal Services, Human Resources and Administrative Offices.

Job Requirements

• Bachelor's degree from an accredited college preferred.
• Additional experience beyond the minimum will be considered, year for year, in lieu of a bachelor's degree.
• Knowledge of library circulation operations normally acquired through four (4) years of progressively increasing responsibility in a library environment.
• Must be able to use computers, various software and other technology to perform essential duties and assist customers.

*Applicants for this position will remain in consideration for any Circulation Services Manager openings at this location within the next six months and do not need to reapply.*

This position closes on September 8, 2026.

We have a 14 step pay scale. Internal applicants starting pay varies based on their current step on the salary scale. We also offer, as appropriate, overtime pay, comp. time, and differential pay.
The Library offers an excellent benefits package that includes pay holidays, 20 vacation days, 15 sick days, and seven personal days per year. In addition the Library also offers health, dental, vision, life, voluntary long-term disability, pension, deferred compensation, an employee assistance program, flex spending, and Commuter Choice parking and transit accounts.