Library Associate - Southwest Library

Pima County; Tucson (AZ); On-site; USD 29,000 - 34,000; Full time

Job summary

The Pima County Public Library is seeking a Library Associate at Southwest Library to join a collaborative, community-focused team. You will report to multiple library locations within a reasonable timeframe and support programming, outreach, and collections in a dynamic public environment.

The role involves coordinating with departments, supervising volunteers, managing records, and delivering strong customer service to diverse patrons, including non-English speakers.

Qualifications

• High school diploma or GED with three years of customer service experience.
• Option to substitute relevant education/experience.
• One year with Pima County in Library Technical Assistant or similar role.

Responsibilities

• Evaluate branch compliance with laws and regulations.
• Prepare and present educational programs and outreach services.
• Coordinate internal/external services including IT, scheduling, and accounting.
• Supervise, schedule, and train volunteers; handle user transactions.

Skills

Customer service

Bilingual Spanish/English

Technology literacy

Cash handling

Training others

Education

High school diploma or GED

One year with Pima County in Library Technical Assistant

Tools

Microsoft Office

eBooks

Library website

Google Forms/Docs

Copier/Fax machine

Job description

Job Description Summary

Department - County Free Library

Job Description

Job Type: Classified

Job Classification: 5824 - Library Associate

Salary Grade: 5

Pay Range

Hiring Range: $20.72 - $24.34 Per Hour

Pay Range: $20.72 - $27.97 Per Hour

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

The Pima County Public Library is seeking an enthusiastic, collaborative, and community-minded person to join us as a Library Associate at Southwest Library.

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions:

• Evaluates branch compliance with applicable federal, state, County, and related laws, rules, and regulations;
• Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values;
• Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming;
• Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff;
• Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation;
• Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers;
• Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards;
• Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services;
• Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions;
• Coordinates unit activity with other departmental units, County departments, and outside agencies;
• Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems;
• Manages library social media accounts and communicates updates to the public.

Minimum Qualifications:

High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Bilingual (Spanish/English - reading, writing, speaking).
• Minimum one (1) year experience in library (paid or volunteer).
• Minimum one (1) year experience preparing or presenting educational programs or outreach services.
• Minimum two (2) years experience with technology (email, eBooks, Microsoft Office, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using a copier and fax machine.
• Experience using a cash register and handling money.
• Experience training other staff or volunteers.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates:Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain/maintain the required licensure shall be grounds for termination.

Special Notice Items: Some positions may require bi-lingual abilities, in English and a second language, as determined by the department head at the time of recruitment. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. Action Activity - reaching and squatting; Motion Activity - simple and firm grasping; Hearing Activity - none; Speaking Activity - in person and on the phone; Vision - distinguish colors.

Working Conditions: Some positions may be required to work rotating shifts, including nights and weekends.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.