Library Associate I

City-of-Norfolk,-V; Norfolk (VA); On-site; USD 43,000 - 52,000; Full time

Job summary

The City of Norfolk’s Department of Libraries is hiring a full-time Library Associate I to support daily library operations and deliver customer service. The role includes planning early literacy and youth programs, assisting with reader's advisory, and maintaining juvenile/YA collections.

Evening and weekend hours are required. Qualifications include a Bachelor's degree or equivalent and at least one year of library experience; strong communication and teamwork are essential.

Qualifications

• Requires a Bachelor's degree or equivalent.
• One year of library or related services experience preferred.
• Experience working with children in a library setting is preferred.

Responsibilities

• Provide customer service to library patrons.
• Develop and deliver age-appropriate programs for youth and families.
• Plan and conduct early literacy programs (Babygarten, KinderSTEM, Storytime).
• Maintain juvenile and YA collections and KidZones/Playscapes.
• Lead and assist with YOUmedia programs for tweens/teens.
• Provide outreach to schools, daycares, and local organizations.
• Assist with tours and field trips and provide coverage at public service desks.
• Proficient with Libby and Hoopla and MS Office.

Skills

Customer service

Reader's advisory

Program planning

Youth programs

Teamwork

Verbal and written communication

Technology assistance

Microsoft Office

Libby

Hoopla

Education

Bachelor's degree or equivalent

1 year library experience

Tools

Libby

Hoopla

Microsoft Office

Job description

The City of Norfolk’s Department of Libraries is currently seeking a full-time Library Associate I that will assist with the daily operations of the library. Provides customer service to patrons, developing and delivering age-appropriate programs and readers’ advisory. Is responsible for planning and conducting early literacy and other educational programs for youth, teens and families. Maintains the juvenile and YA book collections, KidZones and Playscapes at the library branch.

The Norfolk Public Library (NPL) is a dynamic and community-focused network of libraries committed to fostering literacy, lifelong learning, and community engagement. With a rich history and a vision for the future, NPL provides diverse programs, resources, and services that empower individuals and enrich neighborhoods across Norfolk. Through innovative technology, robust collections, and outreach initiatives, NPL ensures equitable access to information and education for all residents. The library system is dedicated to creating welcoming spaces where creativity, collaboration, and connection thrive.

Departmental Hiring Salary Range: $47,262.29

Essential functions include but are not limited to:

• Conducts Early Literacy programs such as: Babygarten, KinderSTEM, Storytime
• Plans and promotes programs for youth and families
• Plans and conducts YOUmedia programs for tweens/teens
• Provides outreach to schools, daycares and other local organizations
• Maintains and monitors KidZone in the library branch
• Provides excellent customer service; assists library patrons with reader’s advisory
• Assists in building and maintaining the library’s juvenile and YA collections
• Conducts tours of the library including school tours and field trips
• Provides regular coverage of Public Service desks
• Provides technological assistance to the public with computers, copier, and scanner
• Prepares book displays
• Performs administrative duties by preparing and analyzing statistical reports
• Participates in committees and attend training related to the job
• Helps supervise part-time employees and volunteers
• Proficient in Microsoft Office products and electronic library applications such as Libby and Hoopla
• Ability to lead and work in a team setting
• Ability to communicate effective verbally and in writing

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

One year of experience in library or related services.

Experience working with children in a library setting and supervisory experience are preferred.

• Valid Driver's license

Work Hours: 40 hours/week; evenings and weekends required