Library Associate - Children's Services

Mecklenburg County; North Carolina; On-site; USD 35,000 - 43,000; Full time

Job summary

Charlotte Mecklenburg Library—Mountain Island Library is hiring a Library Associate to join a team that creates a welcoming environment for children ages 0-11 and their caregivers. The role delivers high-quality library services and engaging programming, supporting customers and families across the Mountain Island community.

The position involves assisting with programs, research help, and circulation tasks, with a 40-hour work week, a schedule of Monday–Friday 8:00am–5:00pm plus one evening per

Qualifications

• Minimum of two years of public library, retail, or customer service experience.
• High School Diploma or equivalent.
• Combination of relevant education and relevant experience accepted.

Responsibilities

• Create and deliver programs to children ages 0-11.
• Perform circulation activities.
• Provide service desk coverage.
• Prepare program reports.
• Provide research assistance to customers.
• Utilize library systems software.
• Assist customers at service points.
• Train and assist customers on library policies.

Skills

Technology adeptness

Interpersonal skills

Time management

Working with diverse population

Education

High School diploma

Associates degree

Tools

Integrated library systems software

Microsoft Office Suite

Job description

Library Associate - Charlotte Mecklenburg Library - Mountain Island Library

"Follow your calling, Find your career"

Salary Range $25.53 - $31.27

Schedule: Full-Time 40 hours per week, Benefit Eligible

Work hours: M-F 8:00am – 5:00pm; Works one evening per week 11:00am - 8:00pm; Rotating weekends

Location: Mountain Island Library: 4420 Hoyt Galvin Way Charlotte, NC 28214

The Mountain Island Library is located in Northwest Charlotte among the rapidly growing Mountain Island Lake region close to the Catawba River and the Gaston County border. This 16,000 square foot facility reflects the community’s ties to nature and serves as a warm and welcoming hub of learning and connection for all ages and is a part of the Charlotte Mecklenburg Library system.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 21 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to improve lives and build a stronger community.

Position Summary

This position works with a team to create a welcoming and engaging environment for children ages 0-11, their caregivers, families, and all individuals using the library. The Library Associate performs professional and technical library work in youth services. This position delivers a high level of quality library services and programming, ensuring the provision of value-added experiences for all customers.

Essential Functions

• Create and deliver programs to children ages 0-11
• Perform circulation activities
• Provide service desk coverage
• Prepare program reports
• Provide research assistance to customers
• Utilize integrated library systems software
• Assist customers at several service points
• Train and assist customers on various library policies, procedures, and processes
• Maintain library’s collection of materials
• Assist with volunteer management
• Create and maintain attractive and appropriate bulletin boards and displays
• Promote and market the library’s programs; collaborating with Marketing and Communications to generate flyers and materials pertaining to programs

Minimum Qualifications

• Minimum of two years of public library, retail, or customer service experience

Education

• High School Diploma or equivalent

Education/Experience

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

• Associates degree
• Bilingual - Spanish
• Knowledge of integrated library systems software
• At least three years of library, customer service and/or administrative experience

Knowledge, Skills And Abilities

Knowledge

• Alpha-numeric sorting systems
• Child development
• Telephone etiquette

Skills

• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Working with a diverse population

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

• Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise and busy public library spaces

ADA Compliant Disclaimer

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.