Comm/Neighborhood Library Mgr

Mecklenburg County Government; Pineville (NC); On-site; USD 73,000 - 91,000; Full time

Job summary

The Community/Neighborhood Library Manager at Pineville Branch Library, part of the Charlotte Mecklenburg Library, leads daily operations and staff to deliver high-quality public service in a collaborative, community-focused environment. The position requires a Master’s in Library Science (ALA-accredited), at least five years of library leadership, and NC Public Library certification (or within 12 months).

This exempt role also emphasizes partnerships, budgeting, and continuous improvement to

Qualifications

• Minimum five years of library leadership experience.
• Master’s degree in Library Science from an ALA-accredited institution.
• NC Public Library certification required or must be obtained within 12 months of hire.

Responsibilities

• Lead the development of library services and programs aligned with community needs.
• Build partnerships with educational and cultural organizations to expand impact.
• Oversee branch operations, safety, security, and maintenance.
• Monitor budgets and allocate resources responsibly.

Skills

Leadership

Staff development

Community engagement

Public service

Strategic planning

Education

Master’s degree in Library Science (ALA-accredited)

NC Public Library certification

Job description

Comm/Neighborhood Library Mgr
Charlotte Mecklenburg Library – Pineville

“Followyour calling, Find your career”

Salary Range $72,720.00 - $90,900.00

This is an exempt(salaried) position. Pay rates are based on education, skill, experience leveland internal equity. Internal equity considerations include an assessment ofthe applicant’s salary history and qualifications in comparison to the marketrate and requirements for the job.

CharlotteMecklenburg Libraryis one of America’s leading urban public libraries,serving one of the country’s great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville – all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.

Location:

Pineville Branch Library, 505 Main Street, Pineville, NC

Position Summary:

TheCommunity/Neighborhood Library Manager serves as an innovative leader whoensures a high standard of public service while stewarding a dynamic,collaborative team. This position is responsible for overseeing the dailyoperations of a branch of the Charlotte Mecklenburg County Library System(CML).

Thisrole includes supporting and developing staff, managing facility operations,partnering with a community of leaders to assess and meet community needs,aligning with CML’s mission to improve lives and build a stronger community.

Thisrole will serve the library liaison with the Town of Pineville as bothorganizations are located in the same facility.

Thelibrary branch will serve as a public commons, connecting knowledge, culture,and creativity though library programs and specialized services. The branchwill serve as a vibrant, inclusive space, with the goalof strengthening public engagement, supporting economic opportunity, andconnecting community resources.

Essential Functions:

• Asa Library Innovator
• Leadthe continued development of services and programs, including outreach, whichreflect the evolving needs of a diverse community and align with system-wideprogram plans.
• Championinnovation by seeking new, creative and effective initiatives to serve thecommunity.
• Utilizedemographic data and community input to ensure programming and services arerelevant, inclusive, and equitable.
• Buildstrategic partnerships with educational institutions, workforce developmentagencies, nonprofit and cultural organizations to expand CML’s communityimpact.
• Asa Library Leader
• Serveas a liaison between senior leaders and branch staff, regularly reportingrelevant branch successes, trends, and challenges.
• Developleadership capacity among a larger staff and foster a culture of excellentperformance, collaboration, inclusivity, accountability, and continuouslearning by intentional staff engagement, performance management, and coaching.
• Successfullylead through organizational and operational change by maintaining a positiveculture and providing guidance and support.
• Overseeoperations in a complex, higher-capacity facility including safety, security,and maintenance in coordination with County departments and contractors.
• Monitorand allocate budgets and other financial resources strategically andresponsibly.
• Serveas a primary point of contact for resolving complex customer service concernsand facility issues.
• Supervisedepartment Managers, Librarians, Library Associates, and Access Service Staff.
• Facilitateregular branch all-staff meetings and individual staff check-in
• As aLibrary Collaborator
• Workcollectively with peer library managers, staff, and program presenters todeliver exceptional programming and experiences for all ages.
• Participatein system-wide strategic initiatives.
• Buildand sustain strong partnerships within an expansive, wide-reaching community tofoster community engagement and offer innovative, diverse programming.
• Advocatefor CML’s mission as a partner in community learning, cultural enrichment,civic engagement, and equitable access to opportunity.

Minimum Qualifications:

Experience: Minimum of five years of varied and increasinglibrary and leadership experience.

Education: Master’s degree in Library Science from anALA-accredited institution.

Combinationof relevant education and relevant experience accepted?:Yes

Licenses and Certifications:

NC Public Library certification required or must be obtainedwithin 12 months of hire

Preferred Qualifications:

• Successful, high-level supervisory and management skillswithin a public library system
• Work history reflecting the supervision of at least five (5)direct reports
• Advanced knowledge of current and future-focused librarypractices, evolving services, and contemporary and emerging resources
• Demonstrated ability to lead through change, inspireinnovation, and align with strategic goals
• Proven project management skills
• Strong commitment to excellent customer and communityservice
• Experience developing staff leadership skills and abilities

Knowledge,Skills and Abilities

Knowledge of

• Library services, operations, procedures, and programs
• Civic engagement and community partnerships
• Budgetting and personnel management
• Industry trends and solutions
• Working with a diverse population
• Collection development best practices

Skills:

• Excellent at verbal and written communication and publicspeaking
• Proficient in interpersonal and customer service
• Adept at time management and attention to detail
• Accomplished in supervisory and leadership skills
• Skilled at the reference interview process

Abilities:

• Building Partnerships: Identifying opportunities and takingaction to build strategic relationships among teams, branches, departments, andcommunity organizations to achieve common goals.
• Decision-making: Identifying and understanding issues andopportunities; comparing data from different sources to draw conclusions; usingeffective approaches for choosing a course of action or developing appropriatesolutions; taking action that is consistent with available facts, constraintsand probable consequences.
• Collaboration: Working effectively and cooperatively withothers; establishing and maintaining good working relationships.
• Technical/Professional Knowledge and Skills: Possessing ahigher level of technical and professional skills and knowledge; keeping upwith current developments and trends in areas of expertise.
• Planning and Organizing: Establishing courses of action forself and others to ensure that work is completed efficiently.
• Customer Focus: Ensuring that the customer perspective is adriving force behind decisions; crafting and implementing service practicesthat meet customer and organization needs.
• Continuous Learning: Actively identifying new areas forlearning; regularly creating and taking advantage of learning opportunities;using newly gained knowledge and skills on the job and learning through theirapplication.
• Work Standards: Setting high standards of performance forself and others; assuming responsibility and accountability for successfullycompleting assignments; self-driving standards of excellence.

Computer Skills:

• Technologically adept with PCs, tablets and mobile devices,internet and database searching.
• Competent in Microsoft Office Suite, online meetingplatforms, and scheduling software.

Work Environment:

Worksin an office setting with moderate noise; housed in a building with the Town ofPineville offices on the second floor

Selection:

This classification has been identified as having a role in the developmentofADA compliant technologies and for which the incumbent agrees tofollowCounty policies to the best of their abilities in order to meetthese obligations.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made tohelp enablequalified individuals with disabilities to perform the essential functions.

Disclaimer Statement:

This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements orworking conditions.Other duties may be assigned based on business need and the supervisor’srequest.Mecklenburg County reserves the right to revise the jobdescription at any time. Designated positionsmay be required to assist inemergency and/or disaster situations.