Library Associate - Children's Services

Mecklenburg County Government; Charlotte (NC); On-site; USD 35,000 - 43,000; Full time

Job summary

The Mountain Island Library is part of the Charlotte-Mecklenburg Library system in Charlotte, NC. The Library Associate will help create welcoming youth programs for ages 0-11, assist with circulation, and provide high-quality service to diverse customers in a busy public library setting.

You will deliver engaging programming, maintain displays, and collaborate with staff on outreach and program reports, ensuring excellent customer experiences for families and caregivers.

Qualifications

• Minimum of two years of public library, retail, or customer service experience.
• High School Diploma or equivalent.
• Combination of relevant education and relevant experience accepted? Yes

Responsibilities

• Create and deliver programs to children ages 0-11
• Perform circulation activities
• Provide service desk coverage
• Prepare program reports
• Provide research assistance to customers
• Train and assist customers on library policies and procedures
• Maintain library materials and displays
• Assist with volunteer management
• Collaborate with Marketing and Communications on program materials

Skills

Public library experience

Customer service

Communication

Technology adeptness

Interpersonal skills

Time management

Diversity awareness

Adaptability

Collaboration

Education

High School Diploma or equivalent

Associate degree

Tools

Integrated library systems software

Job description

LibraryAssociate
CharlotteMecklenburg Library – Mountain Island Library

“Follow yourcalling, Find your career”

Salary Range

Salary Range $25.53- $31.27 This is anon-exempt (hourly) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include anassessment of the applicant’s salary history and qualifications in comparisonto the market rate and requirements for the job.

Schedule

Full-Time 40 hours perweek, Benefit Eligible M- F 8:00am –5:00pm Works one eveningper week 11:00am - 8:00pm Rotating weekends

Location

MountainIsland Library: 4420 Hoyt Galvin Way Charlotte, NC 28214 TheMountainIsland Library is located inNorthwest Charlotte among the rapidly growing Mountain Island Lake region closeto the Catawba River and the Gaston County border. This 16,000 square foot facilityreflects the community’s ties to nature and serves as a warm and welcoming hubof learning and connection for all ages and is a part of the CharlotteMecklenburg Library system. CharlotteMecklenburg Libraryis one of America’s leading urban public libraries,serving one of the country’s great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville – all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 21locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to improve lives and build astronger community.

Position Summary

This position works with a team tocreate a welcoming and engaging environment for children ages 0-11, theircaregivers, families, and all individuals using the library. The LibraryAssociate performs professional and technical library work in youth services. This position delivers a high level of quality library services and programming,ensuring the provision of value-added experiences for all customers.

Essential Functions

• Create and deliver programs to children ages 0-11
• Perform circulation activities
• Provide service desk coverage
• Prepare program reports
• Provide research assistance to customers
• Utilize integrated library systems software
• Assist customers at several service points
• Train and assist customers on various library policies, procedures, and processes
• Maintain library’s collection of materials
• Assist with volunteer management
• Create and maintain attractive and appropriate bulletin boards and displays
• Promote and market the library’s programs; collaborating with Marketing and Communications to generate flyers and materials pertaining to programs

Minimum Qualifications

• Minimumof two years of public library, retail, or customer service experience
• Education:
• HighSchool Diploma or equivalent
• Combination ofrelevant education and relevant experience accepted? Yes

Preferred Qualifications

• Associates degree
• Bilingual - Spanish
• Knowledge of integrated library systems software
• At least three years of library, customer service and/or administrative experience

Knowledge, Skills and Abilities

• Knowledge of Alpha-numeric sorting systems
• Child development
• Telephone etiquette
• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Working with a diverse population
• Adaptability:Maintaining effectiveness when experiencing major changes in responsibilitiesor environment; adjusting effectively within new work structures, processes,requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishingand maintaining good working relationships
• Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas ofexpertise
• Work Standards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments ortasks; self-imposing standards of excellence

Computer Skills

• Proficient invarious computer applications including Microsoft Office Suite

Work Environment

Worksin an office setting with moderate noise and busy public library spaces

ADA Compliant Disclaimer

Thisclassification has been identified as having a role in the development of ADAcompliant technologies and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet theseobligations.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able toperform, with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.

Disclaimer Statement

Thisis not intended to be an all-inclusive list of job-related responsibilities,duties, skills, requirements or working conditions. Other duties may beassigned based on business need and the supervisor’s request. MecklenburgCounty reserves the right to revise the job description at any time. Designatedpositions may be required to assist in emergency and/or disastersituations.