Library Assistant - South Buncombe Branch

Buncombe County Government; Asheville, Northern (NC, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Buncombe County Library System in Skyland/South Buncombe Library is seeking a part-time Library Assistant (19 hours per week) to provide front-line service, shelving, and clerical support.

The schedule is Tuesday, Wednesday and Thursday, with shifts from 11:30am to 7:00pm (varies by week). This position is not eligible for hybrid or remote work, and duties include assisting patrons, operating the desk, processing fines, and supporting programs and displays.

Qualifications

• High school diploma or GED, plus 1 year library experience or 2 years in an office with front-facing service.
• Familiarity with library procedures and customer service duties.
• Ability to perform clerical tasks and operate a cash register.

Responsibilities

• Staff the customer service desk and assist patrons with forms.
• Shelving and clerical tasks; maintain records and files.
• Handle cash register transactions for fines and fees.
• Assist with library promotions, flyers and social media posts.
• Support library programming and create visual displays.
• Repair damaged materials and maintain circulating items.

Skills

Public interaction

Library materials

Library procedures

Online catalog

Data entry

Cash handling

Attention to detail

Education

High school diploma or GED

Job description

**This posting is for a part-time Library Assistant position (19 hours per week) at the Skyland/South Buncombe Library, part of Buncombe County Public Libraries.**The Skyland Library is one of the busiest branches in our system, serving a rapidly growing community on the south side of Buncombe County.**This position is not eligible for hybrid or remote work.**The schedule for this position is Tuesday, Wednesday and Thursday (19 hours per week) at the Skyland Library location. Some flexibility may be possible but is not guaranteed.**Anticipated hours are:****Tuesday: 11:30am-7pm****Wednesday: 11:30am-6pm****Thursday: 11:45am-6:15pm***The primary role of this position is to provide front line service and assistance to patrons of Buncombe County Libraries. This includes staffing the customer service desk, shelving, and clerical work as needed.***Purpose of the position:** The purpose of this position is to perform a variety of functions for the Buncombe County Library System including staffing customer service desks, office support, clerical work and activities involved in providing public and technical services across multiple library locations.**Minimum Education, Training and/or Experience (required at time of hire):** High school diploma or GED, and one (1) year library experience or two (2) years in an office setting requiring forward facing customer service duties; or equivalent combination of education and experience.**Physical Requirements:** The work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Requires the ability to move throughout library facilities; stand and walk for extended periods; bend, stoop, kneel, crouch, and reach to shelve and retrieve materials; push and pull loaded book carts; lift and carry library materials and boxes weighing up to 30 pounds; and perform repetitive hand and wrist motions associated with computer and circulation tasks.**Essential Functions of the position:*** Perform a variety of clerical tasks to include but not limited to: Answering phones, responding to routine information requests, assisting patrons in completion of forms, assisting with maintenance of records and other related documents, typing various forms and memos, and filing; Perform cash register transactions for library fines and fees and reconcile cash register receipts with end-of-day proceeds.* Performs physical tasks associated with shelving and retrieving library materials, reading the shelves and organizing materials into their proper sequence.* Assist in providing patrons with instruction in the use of various library tools and reference resources, identifying appropriate sources and locating reference needs; Take requests for reserve and inter-library loan books.* Check materials in and out, maintain files of materials in circulation, and notify patrons when materials are available for pickup.* Assist with preparation of written and visual promotional materials for flyers, press releases, and social media posts.* May assist with library programming.* Create visual library displays that promote literacy and programs.* Repair torn pages and reinforce spines in damaged books; apply plastic jackets to books; replace damaged cases for audio and video materials; repair and maintain both circulating and reference materials and recommend items for replacement.* Performs other related duties as assigned.**Knowledge, Skills & Abilities:*** Ability to deal tactfully and courteously with the general public.* Knowledge of books, magazines, and related materials available to the public.* Knowledge of library routine and procedures.* Knowledge of the operation of the library’s online catalog and various types of informational materials in the main or branch library.* Skill in data entry into a computer and operating general office equipment.* Ability to follow established procedures and to perform work requiring some detail.* Ability to maintain effective working relationships with the general public.