Part-time Library Assistant - Bent Mountain Library

Roanoke County, Virginia; Roanoke (VA); On-site; USD 12,000 - 24,000; Part time

Job summary

Roanoke County, Virginia is seeking a part-time Library Assistant to provide general public services in the library system. You will assist patrons, handle circulation tasks, help with technology, and participate in community outreach.

Requirements include a high school diploma or equivalent (college courses preferred) and good customer service skills. You may train volunteers, supervise routine operations, and ensure accurate cash handling and checkout processes.

Qualifications

• High school diploma or equivalent required; college-level courses preferred.
• Experience in customer service is preferred.
• Ability to use computers and basic software for library tasks.

Responsibilities

• Assist patrons with library materials and services.
• Manage circulation tasks including registering borrowers and processing materials.
• Provide technology assistance to patrons at public computer workstations.
• Participate in outreach activities and support library programs.

Skills

Customer service

Public interaction

Technology literacy

Cash handling

Education

High school diploma or equivalent

College-level courses

Tools

Automated catalog

Job description

General Description

Performs a wide variety of general library work in public services. Responsible for routine activities associated with the operations of a public library. May be assigned anywhere within the system to meet staffing needs. Performs other duties as assigned.

• Hours Required for this position: 10-15 hours per week
• Shift Hours and/or Days worked: Schedule may vary by department need, and may include evenings and weekends.

Essential Job Functions

• Assists patrons in the use of the library and the materials collection.
• Provides circulation related services including: registering borrowers, charging, renewing, or discharging materials, placing requests, receiving the payment of fines and fees, etc.
• Manages public computer usage, provides assistance with public computer workstations.
• Provides reader’s advisory and reference service for patrons.
• Assists patrons with library equipment such as public computers, printer/copiers, fax machines, and catalog computers.
• Assists patrons with personal devices such as smart phones, tablets, and laptops.
• Performs missing item inventory and gathers and processes items for deselection as determined by professional staff.
• Provides procedural guidance and task supervision on a regular basis, including the proper execution of closing and opening routines, serves as senior member in charge of a facility or division for various shifts and for any period when needed.
• Assists the professional staff in the operation of the Library.
• Plans, delivers, and assists with library programming.
• Assists with activities related to the marketing and promotion of library materials and services.
• Helps train and supervise subordinate staff as needed.
• Provides technology instruction.
• Follows policies and procedures related to cash handling.
• Repairs items as necessary and participates in collection maintenance activities.
• Participates in team or system projects.
• Assists library patrons at outreach events and stops. Drives community outreach vehicle and sets up outreach events, including tent, tables, marketing resources, and program resources.
• Maintains consistent communication with regularly scheduled outreach stops and works with Community Engagement Librarian to develop additional stops and plan outreach events.
• Enters item records in automated catalog. Resolves issues with previously processed items.
• Reconciles shipments of materials with invoices and prepares items for catalogers.
• Processes items, including creating spine labels, making and applying various stickers, wrapping books, and stamping materials with appropriate markings and addresses.
• Informs professional staff of any supply needs.
• Establishes and maintains effective working relationships with County employees, vendors, customers, and the public.
• Performs other duties as assigned.

Requirements/Preferences

Education

Required: High school diploma or equivalent supplemented by college level courses.

Experience

Preferred: Some experience working with the public in a customer service environment.

Certifications/Licenses

None required. Must possess a valid Virginia driver's license and have a good driving record.

Knowledge, Skills And Abilities

Good knowledge of the standard procedures, practices and equipment of a public Library, and of English, spelling and arithmetic. General knowledge of literature and other materials of interest to the public, and of a variety of standard library techniques. Ability to follow written and oral instructions in the performance of routine tasks. Ability to interact successfully and provide excellent customer service for patrons of all ages. Ability to develop a working knowledge of automated systems and related appropriate databases. Ability to perform primary operational responsibility for various functions, divisions, and facilities on a routine basis. Ability to direct the activities of subordinate staff. Skill in typing preferred. Proficiency using and troubleshooting common software and hardware.

Supervisory Responsibilities

May provide direction to subordinate staff. Trains and supervises volunteers.

Additional Requirements

Subject to a complete criminal history background search with acceptable results. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.