Library Assistant - Multiple locations

County of Wake, NC; Raleigh (NC); On-site; USD 35,000 - 38,000; Full time

Job summary

Wake County Public Libraries is seeking two full-time Library Assistants, one for Youth Services at Northeast Regional Library and one for Adult Services at Cary Regional Library. These roles balance front-desk customer service with operational support, readers' advisory, and basic tech assistance for both youth and adults.

Ideal candidates will have an Associate's degree, strong interpersonal skills, and enjoy helping the public with technology and reading recommendations.

Qualifications

• Associate's degree is required.
• Equivalent education and experience accepted.

Responsibilities

• Work directly with the public on a service desk providing excellent customer service.
• Perform circulation functions such as checking books out, issuing new library cards, and maintaining patron records.
• Provide operational assistance to maintain the efficient running of the library, including coordinating Library Page schedules.
• Support Librarians with programs.
• Provide reference and readers' advisory services.
• Assist the public with basic technology and online searching.
• Create displays and merchandize areas of the book collections.
• Work a 40 hour per week schedule including at least one night shift and weekend rotation.

Skills

Customer service

Interpersonal skills

Communication

Technology literacy

MS Office

Reading trends

Book knowledge

Education

Associate's degree

Equivalent education and experience accepted

Tools

MS Office

Job description

What You'll Be Doing

Wake County Public Libraries is looking for customer-service focused Full-time Library Assistants for Youth Services and Adult Services!

WCPL seeks two full time Library Assistants, one for Youth Services at Northeast Regional Library and one for Adult Services at Cary Regional Library. Full-time Library Assistants balance their time working on a busy service desk with providing operational and some programming support. Library Assistants provide reference, readers' advisory and basic technology assistance to members, and may support youth or adult programming under the direction of a Librarian.

Key Responsibilities:

• Work directly with the public on a service desk providing excellent customer service
• Perform circulation functions such as checking books out, issuing new library cards, and maintaining patron records
• Provide operational assistance to maintain the efficient running of the library, which may include assisting with the coordination of Library Page schedules and work
• Provide support to Librarians with programs
• Provide reference and readers' advisory services
• Assist the public with basic technology and online searching
• Create displays and merchandize areas of the book collections
• Work a 40 per hour week schedule which includes at least one night shift and weekend rotation of Saturday and Sunday
  

Positions available at:

Cary Regional Library
315 Kildaire Farm Road
Cary, NC 27511

Northeast Regional Library
14401 Green Elm Lane
Raleigh, NC 27614

About Our Team

Wake County Public Libraries (WCPL), a division of Community Services, has the distinction of being one of the largest and busiest library systems in NC. The system operates eight regional libraries, thirteen community libraries, two specialty libraries, and a bookmobile and book hauler. It circulates over ten million books a year and welcomes two to three million visitors annually. WCPL is proud of its excellent customer service and award-winning programs. It creates experiences that engage people of all ages and backgrounds in Wake County. For more information about WCPL programs, services, and positions, please visit:www.wake.gov/libraries

The Basics (Required Education and Experience)

• Associate's degree
• No specific experience required
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Public Library experience working on a service desk
• Experience working directly with children, for youth services position

How Will We Know You're 'The One'?

• Passionate about working with people and excels at providing excellent customer service
• Possesses strong interpersonal and communication skills
• Energetic, motivated, and takes initiative
• Detail-oriented, flexible, and adaptable to change
• Demonstrates great technology skills (ex. Internet, MS Office (Word, Excel)) and learns new technologies quickly
• Loves books and reading; possesses good working knowledge of reading trends and popular titles for adults and youth, and has the ability to recommend titles and authors

About This Position

Location: NorthEast Regional Library Raleigh, NC 27587

Employment Type: Regular

Work Schedule: 40 hrs per week, including a regular evening shift and weekend rotation

Hiring Range: 25.34 - 27.72

Market Range: 25.34 - 30.10

Posting Closing Date: 7:00 pm on 11/9/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well‑managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.