Library Assistant Metropolitan Community College-Longview

Malalibraries; Lee's Summit (MO); On-site; USD 34,000 - 37,000; Full time

Job summary

Malalibraries in Missouri seeks a Library Assistant to provide customer service to patrons, handle circulation, and offer technical support using library systems. Essential duties include greeting patrons, answering inquiries, processing loans, maintaining inventory, assisting with interlibrary loans, and preparing notices.

Qualifications include a high school diploma or GED, one year library support experience, and preferred an Associate’s Degree; strong knowledge of Dewey Decimal and customer

Qualifications

• High School Diploma or GED is required.
• 1 year library support or related experience preferred.
• Associate’s Degree is preferred for advancement.

Responsibilities

• Assist patrons with circulation, inquiries, and basic reference.
• Process loans, returns, and inter-library loan requests.
• Operate library systems for check-out and check-in.
• Provide routine technical support and escalate as needed.
• Maintain inventory and ensure equipment works (computers, printers).
• Help maintain shelves and organize materials.
• Prepare notices, invoices, and simple reports.
• Support other duties as assigned.

Skills

Customer service

Reference assistance

Cash handling

Computer skills

Dewey Decimal System

Interlibrary loans

Shelving / shelf-reading

Communication skills

Training

Reports preparation

Education

High School Diploma or GED

Associate’s Degree (Preferred)

Tools

Online catalog systems

Job description

Library Assistants provide customer service to all library patrons including circulation, acquisition, and technical support.

Essential Functions

• Provides customer service to include answering phone calls and greeting patrons, responding to routine reference-related inquiries, and referring patrons to librarians for further assistance
• Checks materials in and out; circulates, reviews and adds requests for, and discharges books and other library materials by utilizing applicable online systems and databases; adds and scans barcodes on library materials
• Collects fees, prepares and sends out notices, invoices, bills, and work orders, and maintains records; work may involve researching and compiling information
• Provides routine technical support as requested; work may involve assisting patrons in resolving routine issues and referring the issue to the appropriate department/personnel when needed
• Processes inter-library loans and student information; work may involve providing patrons information regarding loan policies and procedures
• Maintains library inventory and supplies, restocks supplies as needed, and ensures that all equipment, such as computers and printers, are in working order
• Maintains and arranges the library collection, to include following shelving and shelf-reading procedures, and removing damaged materials
• Perform other duties as assigned

Minimum Qualifications:

• High School Diploma OR G.E.D.
• One (1) year library support or related experience

Preferred Qualifications:

• Associate’s Degree

Knowledge, Skills and Abilities:

Knowledge of literature
Knowledge of applicable computer programs
Knowledge of customer service principles
Knowledge of Dewey Decimal System
Knowledge of library principles and practices
Skilled in using a computer and related software applications
Skilled in providing customer service
Skilled in handling cash
Skilled in sorting books alphanumerically
Skilled in providing training
Skilled in preparing routine reports
Skilled in designing and maintaining library displays
Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information

Job Type: Full-Time Staff

Salary: $34,376.00 – $37,470.00 Annually