LIBRARY ASSISTANT III - Range AME / 09

Anchorage Library; Juneau (AK); On-site; USD 42,000 - 48,000; Full time

Job summary

Anchorage Library is seeking a customer-service oriented individual to join our Downtown Library team. You will handle circulation duties, assist patrons with accounts, and provide guidance on library services and policies to a diverse community.

The role involves assisting with technology access, answering reference questions, and supporting ongoing library programs and events while maintaining a welcoming environment.

Qualifications

• High school diploma or GED required; 18 months of customer service and/or library experience.
• Associate’s degree in Library Science or related discipline with 6 months of customer service/library experience.

Responsibilities

• Provide front-line customer service at service desks and assist patrons with library accounts and policies.
• Assist patrons with technology, software, and programs; answer basic reference questions; help locate materials.

Skills

Customer service

Education

High school diploma or GED

Associate’s degree in Library Science

Job description

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.

DEPARTMENT:

Library

HOURS OF WORK:

Tuesday-Saturday 9:15am to 6:15pm

LOCATION:

Downtown Library 524 West 4th Ave. Anchorage

Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.

To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

This position provides front-line customer service and essential support for daily library operations. Assist patrons at service desks by checking materials in and out, managing library accounts, and answering questions about policies, procedures, and services. Assist patrons with the use of available technology, software, and programs; answer basic reference questions; help patrons find appropriate material (books, videos, information resources). Assist with Library programs inside and outside the Library. Act as lead at the Library Branch. Coach and train Library Assistant II's. Schedule staff to cover the circulation desk. Train and schedule volunteers, supporting programs and events. Establish and maintain effective relations with co-workers, the public, and vendors. Treat everyone with honesty, respect, and fairness to build an environment of trust. Contribute to a collaborative, committed, and collegial work environment via in-person service desk, roving stacks, phone, or electronic communication. Overall, this role ensures a welcoming environment and supports the library mission, vision, and values. In addition, other duties as assigned

Minimum Qualifications / Substitutions / Preferences

High school, GED, or the equivalent and

eighteen

(

18

) months of customer service and/or library experience.

OR

Associate’s degree in Library Science or a related discipline and

six

(

6

) months of customer service and/or library experience.

Employment is conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160 and AS 12.62.400).

Personal Suitability Qualifications

:

Per Municipal Code 3.30.024.D Personal suitability qualifications commonly required by any employee occupying a position in any class, such as good character, loyalty, honesty, demeanor, industry, amenability to supervision, and willingness to cooperate with associates shall be qualifications required for each position.

Additional Important Information

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

If selected for hire, the applicant must be capable of bending, stooping, stretching, lifting boxes weighing up to fifty (50) pounds, pushing fully loaded book trucks, and standing for up to four (4) hours at a time.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-Verify Program. For more information, please go to

http://www.uscis.gov/

E-Verify

-Verify is a registered trademark of the U.S. Department of Homeland Security.

Military Service Interview Preference

:

Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

The MOA is an EO and AA employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at [phone]