LIBRARY ASSISTANT II - Range AME / 08

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

The Municipality of Anchorage is seeking a Library Clerk to perform circulation tasks, register patrons, and assist with research and public tech support. The role is located at 3600 Denali Street and follows a Sunday-Thursday schedule with a late shift on Monday.

A background check is required, and AMEA preferences may apply during screening. Candidates must be legally authorized to work in the United States.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service or library experience.
• Satisfactory background checks at time of hire.

Responsibilities

• Perform circulation tasks: charging, discharging, renewing and routing library materials.
• Empty book drops and automated handling carts.
• Register patrons for library cards and assist with locating materials.
• Answer phones and communicate by email; provide ready reference help.
• Operate cash register and handle cash/credit card transactions; prepare deposits.
• Assist with library programs, supplies, and volunteer tasks.
• Maintain courteous, collaborative relations with coworkers and the public.

Skills

Customer service

Library experience

Education

High school diploma or GED

Tools

Cash register

Credit card processing

Job description

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT

Library

HOURS OF WORK

Sunday through Thursday, with a late shift on Monday

LOCATION

3600 Denali Street

Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.

To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

• Perform circulation tasks: charging, discharge, renew and route library materials.


• Empty book drops and automated handling carts.


• Register patrons for library cards.


• Help patrons locate materials, place requests, and use library equipment.


• Respond to questions about library policy/procedure.


• Research materials status.


• Operate cash register and credit card console.


• Complete cash and credit card transactions, initiate customer refunds as appropriate, prepare and make bank deposits.


• Assist with bus passes, voter registration and other specialized services.


• Answer phones; communicate by email.


• Perform basic maintenance and troubleshooting of library equipment.


• Provide public assistance with library technologies, including computers, copiers, printers and other devices.


• Provide ready reference assistance to the public, including knowledge of library website and downloading of materials.


• Assist with library programs and events, both inside and outside the library.


• Receive operate/office supplies.


• Train and assign tasks to volunteers.


• Establish and maintain effective relations with coworkers, public vendors; treat everyone with honesty, respect and fairness to build an environment of trust; contribute to a collaborative, committed and collegial work environment.


• Perform all duties of library clerk and library assistant I and other duties as assigned.

Minimum Qualifications / Substitutions / Preferences

• High school, GED, or the equivalent and one (1) year of customer service and/or library experience.


• Satisfactory background check which includes criminal, education, and employment history at time of hire.


• Satisfactory completion of a national criminal background investigation (AS 12.62.160 and AS 12.62.400) at time of hire.

Personal Suitability Qualifications

Per Municipal Code 3.30.024.D Personal suitability qualifications commonly required by any employee occupying a position in any class, such as good character, loyalty, honesty, demeanor, industry, amenability to supervision, and willingness to cooperate with associates shall be qualifications required for each position.

Additional Important Information

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

If selected for hire, the applicant must be capable of bending, stooping, stretching, lifting boxes weighing up to fifty (50) pounds, pushing fully loaded book trucks, and standing for up to four (4) hours at a time.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-Verify Program. For more information, please go to http://www.uscis.gov/ E-Verify -Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, appointment in this position will be conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160) and (AS 12.62.400). Accordingly, it will be necessary for the selected applicant to provide certain identification information and be fingerprinted. Fingerprint cards must be dated within 30 days from date requested. The processing fee of $48.25 plus the cost of being fingerprinted (variable) is the responsibility of the selected applicant and must be accomplished before beginning work.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.

Military Service Interview Preference

Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

NOTE

The Government Jobs website and applicant's profile accounts are not administered by the Municipality of Anchorage.

For technical assistance or customer service regarding an account profile, applicants may contact the Government Jobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at [phone] during regular business hours of Monday - Friday 8:00 a.m.-5:00 p.m., Alaska Time.

The MOA is an EO and AA employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at [phone]