Library Assistant I/II - Bilingual Language Skills Preferred-Bookmobile Driver Services (Extra-Help)

County of San Mateo; Redwood City (CA); On-site; USD 41,000 - 55,000; Part time

Job summary

San Mateo County Libraries is seeking an enthusiastic Part-time Bookmobile Driver/Library Assistant to serve communities countywide. You will drive the Bookmobile, assist patrons, and support outreach events with a focus on friendly, inclusive service.

Ideal candidates bring strong customer service, knowledge of library operations, and the ability to adapt to changing schedules including days, evenings, and weekends. Prior library or outreach experience is preferred.

Qualifications

• Excellent customer service practices.
• Modern library services and functions; searching.
• Internet skills and basic math.
• Computers and technology proficiency.
• Correct written and oral English usage.
• Deal tactfully with diverse patrons.
• Interpret and apply library procedures and policies.

Responsibilities

• Drive the 35’ Bookmobile and provide customer service at stops.
• Support outreach and community programs and events.
• Interpret library policies at service points and assist patrons.
• Promote library programs and assist volunteers as needed.
• Ensure safety, accuracy, and timely handling of materials.

Skills

Customer service

Library procedures

English usage

Internet skills

Computers & tech

Oral & written communication

Attention to detail

Adaptability

Program promotion

Volunteer supervision

Tools

CDL awareness

Bookmobile operations

Job description

Do you want to be a part of an award-winning team and work with amazing people? Apply for anExtra-Help Library Assistant - Bookmobile Driver Services position with San Mateo County Libraries where together, we build meaningful connections and inspire lifelong curiosity.

At San Mateo County Libraries you can make a difference in our communities through outreach. The San Mateo County Libraries Bookmobile brings library services to residents throughout San Mateo County, including unincorporated coastal communities from Montara to Pescadero, and inland locations in La Honda, Skylonda, and Kings Mountain. The Bookmobile visits area schools and communities with a collection that includes materials for children and adults in English and Spanish. The Bookmobile also regularly supports special events, fairs, etc. throughout the County.

San Mateo County Libraries is looking for a driver for our Bookmobile, a 35’ Bluebird bus with seating for one passenger. The driver, along with one other Bookmobile staff, will also offer customer service at all stops. Because of the diversity of the communities we serve, bilingual language skills (Mandarin, Cantonese, or Spanish) are preferred. The successful candidate must be available to work a schedule that typically includes a combination of day, evening, and regular weekend shifts. The positions are part-time and extra-help and those hired will generally work between 8 and 18 hours per week.

Ideal Candidate

We are looking for an enthusiastic, customer service-oriented and flexible Library Assistant who is effective in communicating with people from a variety of backgrounds. Experience working in a library, social services, youth development, education, or early childhood setting is also highly preferred.

• Possess a valid California Class B Commercial Driver's License with Air Brake endorsement. Passenger endorsement a plus.
• Be flexible with a schedule that includes a combination of day, evening and weekend shifts.
• Seek out opportunities to inspire with friendly customer service and actively provide opportunities for discovery, enrichment, and uplifting the community.
• Contribute innovative ideas for library programs and services in the Bookmobile and throughout SMCL.
• Model exemplary customer service in all interactions--including in person, at a program, at outreach events, helping with library card or circulation issues, address suggestions for improvements, or otherwise ensure that our library users are uniformly welcomed.
• Use independent judgment to interpret and apply library policies and procedures.
• Thrive in a changing environment, in initiating interactions, starting conversations, and marketing the library to the community, one person at a time.
• Communicate inclusivity and cultural sensitivity and be approachable in verbal, written, and non-verbal communications.
• Work a required schedule that includes a combination of day, evening, and weekend shifts.

Salaries

• Library Assistant I: $29.99 - $33.51 hourly
• Library Assistant II: $31.64 - $39.56 hourly

Other Information

The Bookmobile is based out of library administration in San Mateo and has routes throughout San Mateo County. This is an extra-help, at-will assignment, paid on an hourly basis. Extra-help hours are dependent on the business needs of the department and therefore work hours may vary from week to week.

Extra help employees shall not exceed 1,040 hours of work per fiscal year. Extra help employees are not guaranteed permanent status at the end of the assignment.

Some extra help positions may be eligible for benefits under the Affordable Care Act. For more information, please see: ACA-Eligible Employees | County of San Mateo, CA

This is an extra-help assignment. Anyone may apply.

Knowledge

• Excellent customer service practices.
• Modern library services and functions. searching
• Internet skills.
• Computers and technology.
• Correct written and oral English usage.
• Basic math.

Skill/Ability

• Deal tactfully and effectively with a wide variety of individuals.
• Interpret and apply library procedures and policies.
• Use, and teach patrons to use, a changing variety of technologies.
• Plan, promote, and execute library programming.
• Be flexible in responding to frequent change.
• Direct and instruct volunteers.
• Understand and follow oral and written directions.
• Demonstrate accuracy and attention to detail.

Experience and Education

• Library Assistant I: No specific education or experience is required.
• Library Assistant II: One year of public contact and support experience in a library.

Other Requirements

• Must possess a current Class B Commercial Driver’s License with Air Brake endorsement. Passenger endorsement a plus.
• Must be available to work a schedule that includes a combination of days, evenings, and weekends.

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.