Mobile Health Services Assistant - Spanish Speaking Preferred (Open & Promotional)

County of San Mateo; San Mateo (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

County of San Mateo is seeking a Mobile Health Services Assistant to operate and support mobile health clinics in San Mateo County. The role involves driving a 42-foot mobile vehicle, conducting intake, and assisting patients with registration and billing at scheduled stops.

Ideal candidates have a valid Class B license for California, CPR certification, and strong customer service skills. Spanish-language ability is preferred.

Qualifications

• One year of office support experience involving direct patient contact in community outreach or clinical settings.

Responsibilities

• Drive mobile health van to locations according to schedule.
• Conduct initial intake/assessments at scheduled stops.
• Interview patients to obtain information for registration and billing; explain coverage plans and calculate treatment costs.
• Register patients for health services.
• Provide assistance and supportive services to patients.
• Maintain records of services provided on the mobile health van.
• Input patient admitting, registration, and billing data; generate reports.

Skills

Driver license B

Vehicle operation

Customer service

Spanish language (preferred)

Communication skills

Teamwork

Office support

Data entry

Organization

Job description

Note: This recruitment schedule was amended on August 25, 2025 to extend the Final Filing Date. This recruitment has been changed to "Continuous".

San Mateo County Health is seeking a well-qualified individual for the position of Mobile Health Services Assistant - Spanish Speaking Preferred. As a Mobile Health Services Assistant, you will drive and maintain mobile health vehicles, conduct initial intake/assessments at the scheduled stops, interview patients to obtain necessary information for registration and perform other duties related to patient assistance and supportive services. You will be joining a team of dedicated healthcare professionals, including physicians, nurses and medical assistants. You will have an opportunity to work closely with the community and provide valuable services to our patients.

There is currently one regular, full-time vacancy in the Public Health, Policy and Planning Division, serving both Mobile Clinics and Edison Clinic. This position is stationed in San Mateo, CA, but will regularly drive mobile health vehicles throughout the County. Clinics are run out of either the Edison stationary clinic, a mobile coach or sprinter van, complete with medical formularies. The 42-foot mobile health coach requires a Class B license to operate. This is a full-time, 40-hour-per-week position. Work hours can be range from 8am to 8pm, with flexibility for alternative schedule on a consistent basis.

Responsibilities

• Drive a mobile health van to locations according to established schedule.
• Conduct initial intake/assessment,includingatscheduled location stops.
• Interview patients to obtain necessary information for registration and billing asrequired; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.
• Register patients forappropriate healthservices.
• Provide assistanceand supporting services to patients and clients.
• Maintain records of all services provided on the mobile health van.
• Inputpatient admitting, registration and/or billing information into system following specific guidelines and instructions; retrieve data and prepare a variety of reports related to patient census and/or patient insurance and financial status.
• Verify insurance program eligibility for emergency and hospital admissions.
• Classify data on hospital and clinic documents and assignappropriate codes.
• Respond to patient inquiriesregardingCounty health care services, clinic policies and procedures;advisepatients of services available, billing procedures,regulationsand other related information.
• Operate standard office equipment, including a personal or on-line computer.
• Perform routine safety checks;identifyneeded vehicle maintenance and arrange for its completion.
• Secure mobile van in established parking area at the end of the day.
• Perform related duties as assigned.

Ideal candidate

• A valid class "B" California driver's license and prior experienceoperatingand maintaining a large vehicle preferred.
• Ability tooperatea42-foot vehicle.
• Good drivingrecord, free of moving violations.
• Possession of current CPR (Basic Life Support).
• A minimum of one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.
• Knowledge of vehicle maintenance both routine and preventative.
• Good communicationskills, including exceptional customer service skills and the ability to work effectively in a close-contact, team environment.
• A positive, "can do" attitude.
• Exceptional organizational skills.
• Experience working in a team environment.
• Ability to speak, read and write fluently in Spanish is preferred.

Knowledge of:

• Traffic laws, ordinances and regulations governing safe operation of County-owned motor vehicles.
• Policies and procedures related to medical patient services,insuranceand billing area to which assigned.
• Medical terminology as related to office support work.
• Office practices and procedures, including filing,receptionand the operation of standard office equipment.
• Basic business data processing principles and the use of word processing or computing equipment.
• Business arithmetic.
• Basic record-keeping principles and practices.

Skill/Ability to:

• Operate the mobile clinic vehicle in a safe,professionaland courteous manner.
• Performaccurateand detailed patient services clerical work.
• Prioritize work and coordinate several activities.
• Operate standard office equipment, including a word processor and computer terminal.
• Use initiative and sound independent judgment within established guidelines.
• Work effectively with difficult people, includingvery sickor uncooperative patients.
• Organize andmaintainaccuratefiles and records.
• Makeaccuratearithmetic calculations.
• Establish andmaintaineffective working relationships with those contactedin the course ofthe
• Understand and carry out oral and written instructions.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• One year of office support experience, which involved direct patient contact in a community outreach or clinical setting.

Licensure/Certification:

• Position requires possession of a class C California driver license or equivalent. Position designated to operate mobile van clinics or community outreach vehicles requires possession of a class B California driver license or equivalent.

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.