Mobile Health Services Assistant - Spanish Speaking Preferred

County of San Mateo

San Mateo (CA)

On-site

USD 45,000 - 60,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

A local government health department is seeking a Mobile Health Services Assistant to operate mobile health vehicles and assist patients with registration and support services. The role requires good communication skills and the ability to work within a team. Candidates should have experience in a clinical setting and possess a Class B driver's license. This is a full-time position with flexible hours and responsibilities that include patient intake and support, making it essential to work efficiently in various medical environments.

Qualifications

Valid Class B California driver's license preferred.
Experience operating and maintaining large vehicles.
Ability to work effectively in a close-contact team environment.

Responsibilities

Drive mobile health van to varied locations.
Conduct initial intake and assessments at location stops.
Assist patients with registration and billing processes.

Skills

Communication skills

Customer service skills

Organizational skills

Bilingual in Spanish

Education

One year of office support experience in a clinical setting

Tools

Standard office equipment

Job description

Note: This recruitment schedule was amended on August 25, 2025 to extend the Final Filing Date. This recruitment has been changed to “Continuous.” San Mateo County Health is seeking a well-qualified individual for the position of Mobile Health Services Assistant – Spanish Speaking Preferred. As a Mobile Health Services Assistant, you will drive and maintain mobile health vehicles, conduct initial intake/assessments at the scheduled stops, interview patients to obtain necessary information for registration and perform other duties related to patient assistance and supportive services. You will join a team of dedicated healthcare professionals, including physicians, nurses and medical assistants, and work closely with the community to provide valuable services to our patients.

There is currently one regular, full‑time vacancy in the Public Health, Policy and Planning Division, serving both Mobile Clinics and Edison Clinic. The position is stationed in San Mateo, CA, but will regularly drive mobile health vehicles throughout the County. Clinics are run out of either the Edison stationary clinic, a mobile coach or sprinter van, complete with medical formularies. The 42‑foot mobile health coach requires a Class B license to operate. This is a full‑time, 40‑hour‑per‑week position with work hours ranging from 8 a.m. to 8 p.m., with flexibility for an alternative schedule on a consistent basis.

Responsibilities

Drive a mobile health van to locations according to the established schedule.
Conduct initial intake/assessment at scheduled location stops.
Interview patients to obtain necessary information for registration and billing; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.
Register patients for appropriate health services.
Provide assistance and supporting services to patients and clients.
Maintain records of all services provided on the mobile health van.
Input patient admitting, registration and/or billing information into the system following specific guidelines; retrieve data and prepare a variety of reports related to patient census, insurance and financial status.
Verify insurance program eligibility for emergency and hospital admissions.
Classify data on hospital and clinic documents and assign appropriate codes.
Respond to patient inquiries regarding County health care services, clinic policies and procedures; advise patients on available services, billing procedures, regulations and other related information.
Operate standard office equipment, including a personal or online computer.
Perform routine safety checks; identify needed vehicle maintenance and arrange for its completion.
Secure the mobile van in the established parking area at the end of the day.
Perform related duties as assigned.

Ideal candidate

A valid Class B California driver’s license and prior experience operating and maintaining a large vehicle preferred.
Ability to operate a 42‑foot vehicle.
Good driving record, free of moving violations.
Possession of current CPR (Basic Life Support).
A minimum of one year of office support experience that involved direct patient contact in a community outreach or clinical setting.
Knowledge of vehicle maintenance, routine and preventative.
Good communication skills, including exceptional customer service skills and the ability to work effectively in a close‑contact, team environment.
A positive, “can‑do” attitude.
Exceptional organizational skills.
Experience working in a team environment.
Ability to speak, read and write fluently in Spanish is preferred.

Qualifications

Knowledge of

Traffic laws, ordinances and regulations governing safe operation of County‑owned motor vehicles.
Policies and procedures related to medical patient services, insurance and billing to which you are assigned.
Medical terminology as related to office support work.
Office practices and procedures, including filing, reception and the operation of standard office equipment.
Basic business data processing principles and the use of word processing or computing equipment.
Business arithmetic.
Basic record‑keeping principles and practices.

Skill/Ability to

Operate the mobile clinic vehicle in a safe, professional and courteous manner.
Perform accurate and detailed patient services clerical work.
Prioritize work and coordinate several activities.
Operate standard office equipment, including a word processor and computer terminal.
Use initiative and sound independent judgment within established guidelines.
Work effectively with difficult people, including very sick or uncooperative patients.
Organize and maintain accurate files and records.
Make accurate arithmetic calculations.
Establish and maintain effective working relationships with those contacted in the course of the work.
Understand and carry out oral and written instructions.

Education and Experience

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of office support experience that involved direct patient contact in a community outreach or clinical setting.

Licensure/Certification

The position requires possession of a class C California driver license or equivalent. Position designated to operate mobile van clinics or community outreach vehicles requires possession of a class B California driver license or equivalent.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1,040 hours) of continuous service in a classified regular, probationary, or extra‑help/limited‑term position prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening based on the candidate’s application and responses to supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County’s website, you may click the “Apply” button. If you are not on the County’s website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

TENTATIVE RECRUITMENT SCHEDULE