Library Assistant I

ULSA University of Louisville; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

University of Louisville is seeking a Library Assistant I to help library patrons at the public service desk, assist with access to research databases, issue library cards, and guide patrons in using computers, scanners, and copiers.

The role includes interlibrary loan duties and maintaining patron records, with patron inquiries handled via email and phone, ensuring desk coverage with the Student Supervisor.

Qualifications

• High School Diploma/GED and up to two (2) years of relevant experience or an equivalent combination of education and experience.
• One year of college study in liberal arts, business, computer/information science or related field and two years of related experience.
• Experience using ILLiad or other bibliographic management or resource sharing systems, WorldShare Management System (WMS), and/or PubMed.
• Demonstrates customer focus, teamwork, coaching & mentoring.

Responsibilities

• Administer departmental services, which include but are not limited to: interpret library policies when receiving and responding to patron questions and concerns, direct patrons to appropriate information sources, and make decisions regarding borrower eligibility.
• Communicate with other libraries via phone & email regarding bibliographic, shipping, and other problems with lending requests and materials.
• Process interlibrary lending requests received from other university and hospital libraries via OCLC, ILLiad, and other resource sharing systems.
• Assist in maintaining library patron address records.
• Collaborate with the Student Supervisor to provide guidance and direction to student personnel in the absence of the supervisor to ensure proper desk coverage

Skills

Customer Focus

Teamwork

Coaching & Mentoring

Education

High School Diploma or GED

One year college study in liberal arts / business / informatics

Tools

ILLiad

WorldShare Management System (WMS)

PubMed

Job description

Department: Location: Health Sciences Center Time Type: Full time Worker Type: Regular Job Req ID: R109595 Minimum Requirements: High School Diploma/GED and up to two (2) years of relevant experience or an equivalent combination of education and experience.

Grade 2 (Hourly)

Position Description

The Library Assistant I at the University of Louisville will help library patrons at the public service desk. This position has a primary responsibility to provide library services. The Library Assistant I will interact directly with patrons and aid in accessing research databases and online information tools. This position will also manage inquiries at the public service desk via email and telephone, issue library cards, instruct in-person patrons in the use of computers, scanners, and photocopiers, and ensure library equipment is in proper working order. The Library Assistant I has the responsibility to keep accurate patron records and provide interlibrary loan services.

Essential Duties and Responsibilities

• Administer departmental services, which include but are not limited to: interpret library policies when receiving and responding to patron questions and concerns, direct patrons to appropriate information sources, and make decisions regarding borrower eligibility.
• Communicate with other libraries via phone & email regarding bibliographic, shipping, and other problems with lending requests and materials.
• Process interlibrary lending requests received from other university and hospital libraries via OCLC, ILLiad, and other resource sharing systems.
• Assist in maintaining library patron address records.
• Collaborate with the Student Supervisor to provide guidance and direction to student personnel in the absence of the supervisor to ensure proper desk coverage

Preferred Qualifications

• One year of college study in liberal arts, business, computer/information science or related field and two years of related experience.
• Experience using ILLiad or other bibliographic management or resource sharing systems, WorldShare Management System (WMS), and/or PubMed.
• Competencies
• Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Coaching & Mentoring - Enables co-workers to grow and succeed through feedback, instruction, and encouragement.

Compensation

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion. Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292. If you require assistance or accommodation with our online application process, please contact us by email at [e-mail] or by phone [phone].

The University Commitment

The University of Louisville is committed to being a great place to work, learn and invest. It is a place where you will thrive in a community of inclusivity, cultivate your innovative power and work where you’ll discover your purpose. Join the Cardinal Family today. Learn more about the University at our About Us page.