Library Assistant, Evenings and Weekends

Colby College; Benton (ME); On-site; USD 25,000 - 28,000; Full time

Job summary

Colby College Libraries seek a Library Assistant for Evening and Weekend shifts to coordinate operations at two service points, oversee student assistants, and provide essential reference and circulation support.

The role collaborates with Public Services to maintain stacks, process materials for Course Reserves, and ensure policies are applied. Strong customer service, organizational, and communication skills are essential in a dynamic university library setting.

Qualifications

• High school diploma or equivalent required; coursework or post-secondary education a plus.
• Excellent customer service skills and the ability to provide accurate information to queries.
• Superior time management with the ability to set goals and priorities.
• Ability to adapt to change and manage multiple priorities.
• Strong organizational skills, accuracy, and attention to detail.
• Excellent oral, written, and interpersonal communication, including relationship-building.
• Experience with library systems preferred.

Responsibilities

• Coordinate operations for two library service points during evenings and weekends.
• Oversee Bixler stacks maintenance and supervision of student assistants.
• Participate in regular staffing at both service points and maintain supplies.
• Interpret policies and resolve patron, circulation, and student employee issues.
• Assist patrons with collections, basic reference, and referrals for complex inquiries.
• Assist with Course Reserves processing and enforce copyright guidelines.
• Maintain administrative records and reporting; collaborate on projects and committees.
• Hire/train student staff, set schedules, monitor performance, and take corrective action as needed.

Skills

Customer service

Time management

Organizational skills

Written and verbal communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Google Apps

Microsoft Office

Integrated library systems

Job description

Job Description

Department: Public Services - Staff

Pay Rate Type: Hourly

Job Summary: The Library Assistant, Evening and Weekend position coordinatesevening and weekend library public services for the Colby CollegeLibraries, in collaboration with other library assistants. TheLibraries consist of two physical library spaces: Miller Library(including Special Collections and Archives), and Bixler Art andMusic Library. The library assistant assists with the day-to-dayoperations of the two libraries in the evening and weekend hours,and oversees Bixler stacks maintenance on a daily basis includingthe supervision of library student assistants. The schedule forthis position is during the academic year (September through May)and falls on evenings and weekends (Tuesday - Thursday, 4pm - 1am,Friday and Saturday, 11am - 8pm). During breaks from the normalacademic schedule (for holidays and institutional breaks), theschedule for this position is Monday - Friday, 8am - 5pm. ColbyCollege Libraries serve as a partner to support and advanceresearch, scholarship, and learning.

The hiring range for this position is $18 - $20 per hour.

Essential Functions and Key Responsibilities

• In collaboration with Public Services colleagues, coordinateoperations for the two library service points in the evenings andon the weekends.
• Oversee Bixler stacks maintenance, and supervision of librarystudent assistants.
• Participate in regular staffing at both service points, andmaintain office supplies.
• Interpret library policies and procedures to the staff andpublic; collaborate with Public Services colleagues to resolvecustomer, circulation, and student employee issues.
• Assist patrons in the use of the library collections, providebasic reference services, and refer more complex inquiriesappropriately.
• Assist as needed with receiving and processing materials forCourse Reserves; enforce Fair use Guidelines for copyrightedmaterial.
• Perform administrative record keeping and reporting.
• In collaboration with Public Services colleagues, manage a teamof student assistants including hiring and training students,setting schedules, monitoring student performance (and initiatingappropriate corrective action, as needed).
• Assure that the library facility and equipment are in goodworking order, resolve or report maintenance problems, and maintainadequate supplies.
• Participate in projects, working groups, and College committees,as needed.

Communication

• Maintains regular communication with the Public Services team andlibrary student assistants in areas related to staffing servicepoints, stacks maintenance coverage and student supervision;promptly relays critical information.
• Provides consistent and timely communication to students, facultyand staff regarding the status of the Bixler art and musiccollection.

Statistics

• Compile annual statistics for reporting in the Public Servicesannual report.
• Provide annual narrative assessments.
• Create, assess, and improve (as needed) processes for collectingstatistics.

Position Qualifications

Education and experience:

• High school diploma or equivalent required; professionalcoursework or post-secondary education are a plus.
• Excellent customer service skills and the ability to providemeaningful and supportive customer service, providing accurateinformation to queries.
• Superb time management skills including the ability toindependently set goals and priorities.
• Ability to adapt to change and handle multiple priorities.
• Strong organizational skills, accuracy, and attention todetail.
• Excellent oral, written, and interpersonal communication skills,including strong relationship skills.
• Demonstrated ability to assess workflows, and provide solutionswhere needed.
• Highly developed computer skills, including Google Apps(calendar, docs, sheets) and Microsoft Office, are necessary, witha willingness to learn new programs and/or devices; experience withintegrated library systems preferred.
• Ability to work independently and as a member of a team,establish priorities, and work collaboratively as a member of adiverse community.

Physical/Mental Demands

The physical demands and work environment characteristics describedherein are representative of those that must be met by an employeeto successfully perform essential functions of this position and/ormay be encountered while performing essential functions. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions.

• To perform this role effectively, an employee is expected tohandle employee information, documents, and sensitive matters withcare, professionalism, and respect for privacy.
• This position involves working with a variety of timelines,including some that require quick turnaround and responsiveness tourgent needs.
• In this role, the employee will interact with members of thepublic and others in a variety of situations and conversations.Presenting oneself in a professional, respectful, and thoughtfulmanner at all times is an important part of the role.
• This position includes regular movement throughout office spaces,hallways, meeting rooms, and other campus locations regularly goingbetween the two library locations..
• Daily work will involve extended use of a computer, includingkeyboard and mouse
• Physical requirements differ by position. In general, most rolesinvolve lifting up to 10 pounds regularly, with some positionsrequiring occasional lifting of up to 35 pounds.
• Vision requirements for this position include the ability to seeclearly at close and far distances and to adjust focus asneeded.
• The work environment is dynamic and engaging, often involvingmultiple tasks and projects that require shifting focus and strongorganizational skills..
• The noise level is generally moderate; however, there may beoccasional moments of louder sounds depending on campusactivity.
• Colby College supports the Americans with Disabilities Act and iscommitted to providing reasonable accommodations to enableindividuals with disabilities to perform the essential functions ofthe position.