Library Assistant: Customer Service & Tech Support

Cityofkm; Kings Mountain, Northern (NC, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

City of Kings Mountain is seeking a customer-focused Library Assistant to support circulation, reader's advisory, and technology help for the public. The role involves processing loans, renewing memberships, assisting with programs, and guiding patrons in using library resources.

The position requires strong interpersonal skills, ability to work in a team, and willingness to work some weekends or evenings. High school diploma preferred; library experience a plus.

Qualifications

• High school diploma required
• Previous library experience preferred
• Strong customer service skills

Responsibilities

• Provide excellent customer service in a team-based environment
• Performs various library circulation duties: including patron registrations, check library materials and equipment in and out; empty book drops; assesses and accepts fines and fees; handles money and makes change
• Prepares and processes books, periodicals, and audio-visual materials; mend damaged items as needed; apply bar codes, labels, and cover
• Enroll new customers; issues cards; updates customer data base
• Provides reader’s advisory, general information service and technology assistance to the public both in print and online
• Provide direct intermediate technology support to patrons.
• Direct customers to various parts of the library; assists customers with disabilities
• Process resource sharing including: sorting, packing and mailing library materials to various libraries throughout North Carolina
• Answer telephone and provides information; transfers calls or takes messages; calls customers when needed for library and / or city needs.
• Assist in preparing and presenting adult, children’s, teens, and outreach programming, may present program depending upon the needs of the organization.
• Shelves and maintains assigned section of library.
• Assist patrons with copier, fax, scanning and other library services

Skills

Customer service

Public interaction

Cash handling

Technology assistance

Teamwork

Education

High school diploma

Tools

Library databases

Circulation system

Job description

City of Kings Mountain is seeking a customer-focused Library Assistant to support circulation, reader's advisory, and technology help for the public. The role involves processing loans, renewing memberships, assisting with programs, and guiding patrons in using library resources.

The position requires strong interpersonal skills, ability to work in a team, and willingness to work some weekends or evenings. High school diploma preferred; library experience a plus.