Library Assistant: Customer Service & Operations

ADP, Inc.; Lawrenceville (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hamilton Mill Branch Library in Lawrenceville, GA is seeking a Library Assistant for full-time, clerical work supporting daily branch operations and customer service.

The role handles materials processing, circulation, basic tech support, programming support, and passport services at designated locations. Lifts up to 50 pounds may be required; the position is based at the Hamilton Mill Branch in Lawrenceville, GA.

Qualifications

• High school diploma or GED.
• One year of related customer service experience.

Responsibilities

• Sorts and processes library materials, including receiving, processing, shipping, serials, and purging outdated items.
• Provides customer service, including information, circulation, basic tech help, and issue resolution.
• Supports daily branch operations, balances fees and branch cash, and manages collections.
• Maintains inventory of branch supplies and coordinates ordering.
• Participates in branch operations duties, shelving, and training.
• Supports programming and outreach, assists during events.
• Maintains certifications and training for special services offered.
• Keeps up-to-date knowledge of system priorities and trends.
• Assists patrons with passport services at branches designated for Passport Service.
• Performs other duties as assigned.

Skills

Prioritization

Office equipment

Computer software

Attention to detail

Customer service

Communication

Education

High school diploma or GED

Job description

Hamilton Mill Branch Library in Lawrenceville, GA is seeking a Library Assistant for full-time, clerical work supporting daily branch operations and customer service.

The role handles materials processing, circulation, basic tech support, programming support, and passport services at designated locations. Lifts up to 50 pounds may be required; the position is based at the Hamilton Mill Branch in Lawrenceville, GA.