Library Assistant – Circulation & ILL Support

New-Castle-County-Government; Christiana Acres (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

New Castle County Government in Delaware seeks a Library Assistant to provide front-line customer service, circulation support, and general library assistance. You will handle materials handling, ILL coordination, and patron inquiries under supervision.

The role requires accuracy, strong service orientation, and the ability to follow procedures. Evening/weekend shifts and travel to branches may be needed per branch schedules.

Qualifications

• High school diploma or GED required.
• Two years of customer service, clerical or library experience preferred.
• Experience with shipping, inventory or materials tracking desirable for ILL duties.
• Must perform standing, bending and lifting up to ~35 lbs.

Responsibilities

• Provide front-line customer service at the circulation desk.
• Assist patrons with locating materials and using the online catalog.
• Process ILL requests using statewide resource-sharing networks.
• Prepare materials for shipment and document deliveries; verify details.
• Sort and shelve library materials; assist with processing new materials.
• Troubleshoot minor equipment; use the ILS to manage transactions.
• Assist librarians with programs and outreach and support administrative tasks.

Skills

Customer service

Interpersonal communication

Library systems (ILS)

Attention to detail

Organizational skills

Education

High school diploma or GED

Tools

Integrated Library System (ILS)

Office software

Job description

New Castle County Government in Delaware seeks a Library Assistant to provide front-line customer service, circulation support, and general library assistance. You will handle materials handling, ILL coordination, and patron inquiries under supervision.

The role requires accuracy, strong service orientation, and the ability to follow procedures. Evening/weekend shifts and travel to branches may be needed per branch schedules.