Library Assistant

Maricopa County; Waddell (AZ); On-site; USD 20,000 - 29,000; Part time

Job summary

Maricopa County Library District is seeking a part-time Library Assistant for our White Tank Library to provide routine customer service, service routing, and clerical support. You will guide customers to explore and use library services and resources, and contribute to a dynamic team serving the community.

The role requires two years of customer service experience, a high school diploma or GED, and familiarity with library automation such as Polaris ILS.

Qualifications

• Two years of customer service experience.
• High school diploma or GED.
• Post-secondary education may substitute for the required experience on a year-for-year basis.
• Experience with Polaris ILS or library automation systems is valued.
• Experience retrieving information from library databases.
• Experience working or volunteering in a public library.
• Experience assisting customers with online account payments and account management.
• Bilingual skills in Spanish and English.

Responsibilities

• Issues, verifies, and renews library cards for customers.
• Informs customers of account status and answers basic reference questions.
• Resolves customer concerns by phone, in person, or by email/online.
• Refers customer concerns to the appropriate staff member or supervisor.
• Initiates search for materials claimed returned.
• Processes library materials for shelving and routing.
• Performs opening or closing duties as assigned.
• Assists with maintenance and display of the collection.
• Assists customers with the self-service payment kiosk.

Skills

Customer service

Bilingual Spanish/English

Public library experience

Education

High school diploma or GED

Tools

Polaris ILS

Library databases

Job description

Posting Date 10/19/26 Application Deadline 10/21/26 Pay Range $18.00 hourly This position is part-time at 19.50 hours per week and is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Library District

About the Position

If you like to share knowledge and provide excellent customer service, consider joining us to become a member of a dynamic team dedicated to serving a growing community! As a part-time Library Assistant for our White Tank Library, you will provide routine customer service, service routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use our library services and resources.

About Us

Do you want to champion the freedom to read and access information? At the Maricopa County Library District, we are continuously working to support the changing need of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services, and information to improve the quality of life for our residents. Choose a job with a purpose. Choose the Maricopa County Library District. Proud to Offer Work with a greater purpose Opportunities for growth and development within Maricopa County Exceptional work-life balance Ability to gain experience in a library setting Learn more at Work With Us | Maricopa County, AZ

Requirements & Qualifications

• We Require Two years of customer service experience
• High school diploma or GED
• Post-secondary education may substitute for the required experience on a year-for-year basis
• We Also Value Experience with library-related automation systems, such as Polaris ILS
• Experience with information retrieval from library-related databases
• Experience working or volunteering in a public library
• Experience assisting customers with online account payments and account management
• Bilingual skills in Spanish and English

Job Contributions

• Issues, verifies, and renews library cards to customers
• Informs customers of their account status and answers basic reference questions and directional questions from customers
• Resolves customer concerns by phone, in person, or by e-mail/online.
• Refers customer concerns to the appropriate staff member or supervisor as necessary
• Initiates search for materials claimed “returned”
• Processes library materials for shelving and routing
• Performs opening or closing duties as assigned
• Assists with maintenance and display of the collection
• Assists customers with the use of a self-service payment kiosk

Working Conditions

• Library environment with a varied work schedule, requiring evening and weekend availability
• Ability to cover shifts at nearby County library branches
• Ability to lift 20 pounds floor-to-waist, lift 5 pounds waist to shoulder, lift 1 pound shoulder-to-overhead, carry 10 pounds a distance of 50 feet, and push/pull 50 pounds a distance of 100 feet

Selection Procedure

Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive.

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants.

If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

About Maricopa County

We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you.