Lead Business Systems Analyst - CAD/RMS

Maricopa County; United States; On-site; USD 68,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Pension

Tuition reimbursement

Free County gyms

Job summary

Maricopa County Sheriff's Office is seeking a Senior/Lead Business Systems Analyst to represent business activity in IT projects and document system requirements. You will develop methodologies, lead sessions with IT and business groups, and drive long- and short-term system plans.

Strong leadership and hands-on analysis are essential for success. The role emphasizes leading projects, training, and ensuring quality throughout the project lifecycle with a focus on data accuracy and process

Qualifications

• Bachelor’s degree in computer science or related field.
• 3 years of business systems analysis experience or equivalent.
• Combination of education and experience may substitute for minimum qualifications.

Responsibilities

• Gather and document business requirements and define functional specifications.
• Learn and understand business practices to improve problem solving.
• May lead a project team and direct technical resources.
• Develop work plans and monitor progress to successful completion.
• Document data feed and system integration requirements.
• Work with developers to create applications that improve processes.
• Ensure data accuracy and timely communications with users and stakeholders.
• Perform software testing and quality assurance.

Skills

Business analysis

Project leadership

Requirements gathering

Documentation

Testing

Education

Bachelor’s Degree in Computer Science or IT related field

Tools

CAD/MPS Systems

Hexagon Informer

GPS/Mapping

Tracker Portal

Public Records

Job description

Pay Range Job Description Summary Min - 1st Quartile - Mid - Max $67,500.00, $83,125.00, $98,750.00, $130,000.00

Job Type Unclassified Department Sheriff

About the Position

The Business Systems Analyst Senior/Lead, under limited supervision, represents business activity in all IT projects and discussions. Responsible for agency business process analysis and documentation related to projects for new and existing information processing systems. Develops and refines the methodology and procedures necessary to standardize business requirements gathering software system design definition, and testing plans. Works with internal IT and business groups to define short- and long-term system development and processing plans based on business needs. Works independently and provides leadership for projects and training.

Position Qualifications

• Education Bachelor’s Degree in Computer Science or IT related field.
• Experience Three (3) years of business systems analysis experience. OR Combined education and experience qualifications
• Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis.

Other requirements

• Training that may be provided on-the-job: FEMA NIMS – IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.
• Our Preferred Candidate has CAD/MPS Systems Support: Troubleshoot, resolve, and elevate system issues to minimize operational disruptions.
• Hexagon Informer: Troubleshoot and elevate issues to ensure accurate reporting and data access.
• GPS/Mapping: Resolve location discrepancies, mapping errors and visibility issues.
• Preservation Requests: Process, track and document monthly requests within retention requirements.
• Public Records: Coordination and track requests while ensuring confidentiality and compliance.
• Tracker Portal: Access, update, track records, request, and workflow status.
• Time Management: Prioritization assignment, meet deadlines, and maintain accurate records.
• SOPs: Develop and maintain procedures to ensure consistency and compliance.

Why work for Maricopa County Sheriff’s office?

• Choice of three medical plans – starting as low as $70/month Vision insurance Dental Insurance Pet Insurance Life Insurance Paid Holidays – 10/year + 1 personal day.
• Three weeks of vacation PTO accrual your first year (rollover!).
• Two weeks of Sick time PTO accrual your first year (rollover!).
• Pension: Enrollment in Arizona State Retirement System.
• Paid Parental leaves (birth/adoption).
• 30% discount at KinderCare facilities in the Valley and MCKids Club to serve County employees and their families exclusively.
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance.
• Tuition reimbursement.
• Access to free County gyms.
• Employee Discounts.

Essential Job Tasks (This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Gather and document business requirements and define functional specifications
• Learn and understand business practices and processes in order to improve business related problem-solving abilities
• May lead a project team, directing technical resources to fulfill project needs
• Develop work plans for team members and monitor progress to achieve success
• Tracks project issues, escalating when necessary
• Monitor project scope, escalating when necessary
• Develop functional and program specifications
• Document data feed and system integration requirements
• Work with software developers or consultants to create business applications that improve, simplify, and streamline business processing functions
• Work with vendors and consultants to define processes and system configuration as needed to meet business needs
• Define system configuration parameters and apply updates as applicable
• Perform software testing and quality assurance
• Design and develop reports using third party report writing tools
• Create and maintain application-related documentation and user manuals
• Work with the Training Division to help develop training materials for systems, as required
• Work with end users to resolve application related issues
• Work side-by-side with developers or consultants to resolve questions and issues related to business rules and application functionality
• Ensure data accuracy throughout project lifecycle
• Ensure that communications with users, associates, and superiors are complete, timely and accurate
• Develop systems reports to meet business needs as required
• Leads post-project reviews to identify areas of continual improvement
• Collect and report data as required for departmental statistics
• Assist management in evaluating technology issues, policies, and procedures
• Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the supervisor

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer. The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages. Work occurs primarily indoors. Position includes accuracy, decision making, and interaction with all levels of County management and personnel. Responsibilities require concentration, accuracy, ethical conduct and a professional demeanor. Work environment Indoors Frequent bright lighting Conditions may rarely include confided area, stairs or ladders Physical environment Sitting, standing, walking Speaking, hearing, seeing, reading Distinguishing colors Bending/kneeling, reaching, twisting Lifting floor to waist fifteen (15) lbs. Lifting waist to shoulder five (5) lbs. Lifting shoulder to overhead five (5) lbs. Carrying fifteen (15) lbs. a distance of 8 feet Pushing/pulling fifteen (15) lbs. a distance of 5 feet Social environment Accuracy Decision making Conditions frequently include time pressures, high volume of work, handling multiple or complicated tasks, unscheduled tasks, frequently changing tasks, concentration, teamwork, working in close physical proximity with others Conditions may rarely include interruptions, public contact, overtime/rotating shifts

Knowledge, Skills, and Abilities

Knowledge of Hardware platform(s), technologies, and project methodologies used by MCSO. Principles of EIS and related technologies (e.g., IAPro, EIPro, Blue Team). SQL and cloud storage solutions. Standard business practices, policies, and procedures. Software development lifecycle and various associated methodologies Skill in Applying advanced analysis skills to tasks and troubleshooting applications. Problem-solving and using critical thinking to resolve issues. Collecting and reporting data. Using data conversion/interface tools and developing data conversion and interface strategies. Designing and developing reports. Conducting Quality Assurance reviews. Ability to Create project-related documentation (e.g., functional and technical requirements, design specifications, configuration plan, testing and training plans, deployment plan). Maintain successful working relationships with business and technical staff including developers, consultants, Training Division, and end users. Communicate effectively in oral and written format. Work independently and provide leadership for projects and training.

SELECTION PROCEDURE:

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances. Maricopa County is an EEO/ADA Reasonable Accommodation Employer. Selection Procedure Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!