Library Assistant

Mecklenburg County Government; Pineville (NC); On-site; USD 35,000 - 43,000; Full time

Job summary

Mecklenburg County Library in Pineville is seeking a Library Assistant to deliver high-quality services to our diverse community. This full-time position supports circulation, reference, and program outreach using Polaris, with a schedule including some nights and weekends.

The ideal candidate has at least one year of customer service experience, a high school diploma or equivalent, and strong interpersonal skills. Bilingual Spanish speakers are encouraged to apply.

Qualifications

• Minimum of one year of customer service experience including library or retail.
• High School diploma or equivalent required.
• Combination of relevant education and relevant experience accepted.
• Preferred: at least three years of face-to-face customer service experience.
• Knowledge of integrated library systems software (e.g., Polaris).
• Bilingual – Spanish speaking preferred.

Responsibilities

• Promote the library’s collection and services.
• Perform circulation activities.
• Provide service desk coverage.
• Assist customers with account-related questions and renewals.
• Assist customers with library technology and devices.

Skills

Customer service

Communication

Technology adeptness

Education

High School diploma or equivalent

Tools

Polaris

Job description

Library Assistant – Pineville Charlotte Mecklenburg Library

“Follow your calling, Find your career.”

Pay rate: $25.53 - $31.06

This is a non-exempt (hourly) position. Pay rates arebased on education, skill, experience level and internal equity. Internalequity considerations include an assessment of the applicant’s salary historyand qualifications in comparison to the market rate and requirements for thejob.

Charlotte Mecklenburg Libraryis one of America’sleading urban public libraries, serving one of the country’s great emergingmetropolitan areas in North Carolina. Our library system serves a community ofapproximately one million citizens in the city of Charlotte and the towns ofMatthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – alllocated in Mecklenburg County. Accessible and welcoming to all, our librarycelebrates the joy of reading, fosters learning and growth, connects people toeach other and the world, and inspires individuals with what they can achieve.Through our 20 locations, online, and through targeted outreach, we deliverexceptional library services and programs with a mission to create a communityof readers and empower individuals with free access to information and theuniverse of ideas.

PositionSummary:

The Full-time Library Assistantdelivers a high level of quality library services ensuring the provision ofvalue-added experiences for all customers and performs routine tasks in supportof the library.

Location:

Pineville Library

505 Main St #100

Pineville, NC 28134

Schedule:

Full-time, benefit-eligible position with a 40-hourworkweek.

Tuesdays: 11:00 a.m. – 8:00 p.m.

Mondays, Wednesdays & Thursdays: 8:00 a.m. – 5:00 p.m.

Fridays & Saturdays: 8:00 a.m. – 5:00 p.m., alternating weekly

Schedule Flexibility: Flexibility to work an additional weeknight, as needed, to meet staffing and business needs.

EssentialFunctions:

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Sort and place materials in appropriate bins for transfer
• Provides research assistance to customers
• Utilize integrated library systems software (Polaris)
• Assist customers at service points
• Assist customerswithaccount-related questions, including library cards, holds, renewals,andaccount updates
• Assist customers withcomputers,printers, copiers, and other librarytechnology
• Train and assist customers with library policies, procedures, and processes
• Assist programming staff with outreach,in reach or special programs as needed
• Perform shelving and weeding duties

Minimum Qualifications:

• Experience:Minimum of one year of customer service experience includinglibrary or retail.
• Education: High School diploma or equivalent
• Combination of relevant education and relevant experience accepted? Yes

PreferredQualifications:

• At least three years of face-to-facecustomer service experience
• Knowledge of integrated library systemssoftware (IE: Polaris)
• Bilingual – Spanish speaking

Knowledge, Skills and Abilities:

Knowledge of

• Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette

Skills

• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes inresponsibilities or environment; adjusting effectively within new workstructures, processes, requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishingand maintaining good working relationships
• Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise
• Work Standards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments ortasks; self-imposing standards of excellence

Computer Skills:

Proficient in various computer applications including Microsoft Office Suite

Work Environment:

Works in an office setting with moderate noise

Will work in a setting with childrenand teens from neighboring schools and program attendees

Schedules will include some nights and weekends

Selection

This classification has been identified as having a role in the development ofADA compliant technologies and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions. Otherduties may be assigned based on business need and the supervisor’s request.Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/ordisaster situations.