Library Aide (Part-Time)

State; Swampscott (MA); In loco; USD 18.000 - 25.000; Part-time

Descrizione del lavoro

Swampscott Public Library in Swampscott, MA seeks a Part-Time Library Aide to provide frontline customer service and circulation support at the Main Circulation Desk and Youth Services Desk, including evenings and weekends. The role involves assisting patrons with borrowing, account support, and basic readers’ advisory while promoting a welcoming, service-oriented environment.

Responsibilities include processing loans, assisting with fines, and supporting Youth Services with families and

Competenze

• High school diploma or equivalent is required.
• 1–3 years of library, customer service, education, or related public-facing experience preferred but not required.
• Demonstrated commitment to public service and positive patron engagement.
• Reliable attendance, punctuality, and dependability.

Mansioni

• Provides excellent customer service to patrons of all ages in a friendly, respectful, and helpful manner.
• Performs circulation tasks including checking materials in/out, renewals, holds, reserves, and issuing library cards.
• Assists patrons with account inquiries, fines, and routine circulation issues.
• Supports Youth Services operations during assigned shifts, assisting children, teens, and families.
• Opens/closes desks, handles cash, and maintains organized public spaces.

Conoscenze

Customer service

Interpersonal skills

Verbal communication

Data entry

Cash handling

Formazione

High school diploma or equivalent

Strumenti

Integrated library systems

Descrizione del lavoro

Library Aide (Part-Time), Swampscott Public Library (Swampscott)

The Part-Time Library Aide provides frontline customerservice and circulation support at both the Main CirculationDesk and Youth Services Desk, with regular Youth Servicesassignments, primarily evenings and weekends. This positionassists patrons with borrowing services, account support,basic readers’ advisory, and general libraryoperations while promoting a welcoming, inclusive, andservice-oriented environment. The Library Aide representsthe library in a professional, courteous, and helpful mannerat all times.

Essential Duties and Responsibilities

The essential functions listed below are illustrative of the responsibilities performed and are not intended to be an exhaustive list. Additional related duties may be assigned as needed.

Patron Services and Circulation

• Provides excellent customer service to patrons of allages in a friendly, respectful, and helpful manner.
• Performs circulation functions including checkingmaterials in and out, renewals, placing holds, processingreserves, and issuing library cards.
• Assists patrons with account inquiries, fines and fees, and resolution of routine circulation issues.
• Refers patrons to appropriate staff members for advancedreference, technical, or program-related assistance.
• Introduces patrons to available library resources,services, and programs.

Youth Services and Public Assistance

• Supports Youth Services operations during assignedshifts, assisting children, teens, and families.
• Provides basic readers’ advisory support and assists patrons in locating materials.
• Assists with shelving support, merchandising displays,and maintaining attractive public service areas.
• Help support special displays and promotionalmaterials.

Library Operations

• Opens and/or closes assigned public service desks,including cash handling, emptying book drops, and preparing service areas for daily operations.
• Checks in and processes library deliveries andmaterials.
• Monitors condition of returned materials and routesdamaged items for review.
• Answers and routes telephone inquiriesappropriately.
• Assists in maintaining orderly, welcoming, and organizedpublic service spaces.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge

• Basic understanding of library circulation practices and customer service principles.
• Familiarity with standard office equipment and computerapplications.
• Ability to learn library software, procedures, andpolicies.

Skills

• Strong customer service and interpersonalskills.
• Effective verbal communication skills.
• Basic computer, typing, and data entry skills.
• Cash handling accuracy and attention to detail.
• Ability to work both independently andcollaboratively.

Abilities

• Ability to exercise tact, sound judgment, initiative, and professionalism when interacting with thepublic.
• Ability to manage repetitive tasks while maintainingaccuracy.
• Ability to adapt in a busy public environment withfrequent interruptions.
• Ability to assist patrons courteously and effectively ina diverse community setting.
• Ability to move and lift library materials weighing upto 50 pounds, with assistance when needed.

Supervision Received

Works under the direct supervision of the Head ofCirculation and/or designated Department Heads, followingestablished library policies and procedures.

Supervisory Responsibility

This position has no regular supervisoryresponsibilities. May occasionally provide guidance to volunteers or assist with training new staff.

Work Environment

Work is performed in a municipal public libraryenvironment with regular public interaction, frequentinterruptions, and periods of high activity and noise.Evening and weekend work is required.

Physical and Mental Requirements

Reasonable accommodations may be made to enableindividuals with disabilities to perform essentialfunctions.

Physical Demands

• Lift, carry, and move library materials weighing up to 50 pounds, with assistance as needed.
• Frequent standing, walking, bending, reaching, andmovement throughout a multi-floor building.
• Sustained periods of desk work, computer use, and repetitive hand movements.

Visual and Cognitive Demands

• Frequent reading of documents, computer screens, andlibrary materials.
• Attention to detail for sorting, categorizing, andprocessing materials.
• Ability to manage multiple tasks and maintainconcentration amid interruptions.

Occupational Risk

Duties present minimal risk of injury beyond thosenormally associated with office and public serviceenvironments.

Additional Expectations

• Supports the mission of the Public Library bycontributing to a welcoming, inclusive, and patron-centeredenvironment.
• Maintains confidentiality of patron records inaccordance with applicable laws and librarypolicies.
• Demonstrates flexibility and willingness to assist withevolving service needs.

Disclaimer

This job description does not constitute anemployment agreement between the Town and the employee andis subject to change by the employer as the needs of theTown or requirements of the position change.

The Town of Swampscott is an Equal OpportunityEmployer.

Qualifications

• High school diploma or equivalent required.
• One to three years of library, customer service,education, or related public-facing experience preferred, but not required.
• Demonstrated commitment to public service and positivepatron engagement.
• Reliable attendance, punctuality, anddependability.

Preferred Qualifications

• Experience working with integrated library systems orsimilar databases.
• Experience working with children, teens, or families inan educational or library setting.
• Familiarity with public library operations andservices.

Full/Part Time

Part Time

Education

NA

Salary

$15.62/hour

Salary Notes

Approximately 12 hours per week, including regular Monday evening shifts and rotating weekends (September–June)

Closing Date

Open Until Filled