Evening & Weekend Library Aide — Customer Service

State; Swampscott (MA); Presencial; USD 18.000 - 25.000; A tiempo parcial

Descripción de la vacante

Swampscott Public Library in Swampscott, MA seeks a Part-Time Library Aide to provide frontline customer service and circulation support at the Main Circulation Desk and Youth Services Desk, including evenings and weekends. The role involves assisting patrons with borrowing, account support, and basic readers’ advisory while promoting a welcoming, service-oriented environment.

Responsibilities include processing loans, assisting with fines, and supporting Youth Services with families and

Formación

• High school diploma or equivalent is required.
• 1–3 years of library, customer service, education, or related public-facing experience preferred but not required.
• Demonstrated commitment to public service and positive patron engagement.
• Reliable attendance, punctuality, and dependability.

Responsabilidades

• Provides excellent customer service to patrons of all ages in a friendly, respectful, and helpful manner.
• Performs circulation tasks including checking materials in/out, renewals, holds, reserves, and issuing library cards.
• Assists patrons with account inquiries, fines, and routine circulation issues.
• Supports Youth Services operations during assigned shifts, assisting children, teens, and families.
• Opens/closes desks, handles cash, and maintains organized public spaces.

Conocimientos

Customer service

Interpersonal skills

Verbal communication

Data entry

Cash handling

Educación

High school diploma or equivalent

Herramientas

Integrated library systems

Descripción del empleo

Swampscott Public Library in Swampscott, MA seeks a Part-Time Library Aide to provide frontline customer service and circulation support at the Main Circulation Desk and Youth Services Desk, including evenings and weekends. The role involves assisting patrons with borrowing, account support, and basic readers’ advisory while promoting a welcoming, service-oriented environment.

Responsibilities include processing loans, assisting with fines, and supporting Youth Services with families and