Library Access & Circulation Director

City-of-Janesvill; Janesville (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

City of Janesville Library is seeking a Head of Access Services to lead the development, delivery, and evaluation of circulation and access services. You will supervise Public Services Assistants, shelvers, and volunteers, oversee procedures, and guide staff through changes while ensuring welcoming and secure access to library collections.

The role requires a bachelor’s degree, five years of supervisory and library experience, and strong customer service skills.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of five years of progressively responsible experience in public library circulation or access services.
• Minimum of five years of supervisory experience, including scheduling, training, coaching, and performance management.
• Access to personal or public transportation for job-related duties.

Responsibilities

• Directs and evaluates Access Services operations, including circulation, patron accounts, holds and returns, materials handling and shelving, remote returns, self-service technologies, payments, and public service points.
• Supervises Public Services Assistants, shelvers, and volunteers, including hiring, onboarding, scheduling, training, coaching, evaluation, performance management, and work assignments.
• Develops and maintains departmental procedures, staffing plans, and service standards to ensure consistent, efficient, and high-quality service during all library open hours.
• Provides leadership in customer service, resolving escalated patron concerns, account issues, complaints, policy questions, and requests for exceptions using sound judgment and de-escalation techniques.
• Serves on the library Security Team, trains new Persons in Charge, serves as Person in Charge as scheduled, and supports staff during security incidents and emergencies.
• Models exceptional customer service and resolves escalated patron questions, account disputes, complaints, policy interpretations, and requests for exceptions using tact, de-escalation, sound judgment, and established authority.
• Uses service data, patron needs, and staff feedback to improve operations, recommend policy or workflow changes, and plan departmental goals, technology, equipment, staffing, and other resources.
• Participates on the library management team and assigned committees, contributing to strategic planning, policy development, organizational priorities, and communication between administration and Access Services staff
• Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
• Performs other special projects and job duties as assigned or required during regular and non-business hours.
• All employees may be assigned by the City Manager or their designee to perform duties outside the scope of their regular work duties when the City Manager declares a City disaster or the City EOC is initiated.

Skills

Supervisory experience

Customer service

Communication skills

Bilingual English/Spanish

Education

Bachelor's degree

Master's degree preferred

Job description

City of Janesville Library is seeking a Head of Access Services to lead the development, delivery, and evaluation of circulation and access services. You will supervise Public Services Assistants, shelvers, and volunteers, oversee procedures, and guide staff through changes while ensuring welcoming and secure access to library collections.

The role requires a bachelor’s degree, five years of supervisory and library experience, and strong customer service skills.