Liaison Package Handler

Luxer One; Chicago (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Opportunities for advancement

401K with employer match

Accrued PTO

Uniform and Equipment Provided

Job summary

A package management service provider in Chicago is seeking a part-time service representative to assist luxury apartment buildings with package management. Responsibilities include providing in-person support, logging packages, and delivering them to residents. Candidates should have 1-2 years of customer service experience, reliable transportation, and be comfortable using technology. The role offers opportunities for advancement and a diverse work culture.

Qualifications

• 1-2 years of customer service experience required.
• Access to reliable transportation.
• At least 18 years old.

Responsibilities

• Provide in-person support to residents with package questions.
• Log packages into the management system.
• Deliver packages to resident doors.
• Organize packages in the reception room.
• Identify and prepare stale packages for return.
• Serve as liaison between property and management provider.
• Perform maintenance on the package room management system.
• Participate in visits for audits or information drops.

Skills

Customer service experience

Organizational skills

Problem-solving skills

Comfortable using technology

Job description

Chicago, United States | Posted on 04/03/2026

Availability Required: Monday-Sunday ( 10am-6pm)*

*Employees will work within that availability, not the entire availability.

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in/around the Chicago area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Chicago area. The service rep will visit properties multiple times a week and perform various duties.

What You’ll Do:

• Provide in-person support to residents having package questions/issues
  
• Log recently-delivered packages into the property's automated package management system
  
• Deliver packages to resident doors
  
• Organize packages within the room, to make it easier for residents to find their packages
  
• Identify aging/stale packages and prepare them to be returned to sender
  
• Serve as a primary liaison between the property and the package management provider support team
  
• Deliver certain packages directly to residents' doors
  
• Perform lightweight maintenance on the locker/package room management system
  
• Participate in the occasional outreach or visit to a prospective property for an audit or information drop off
  

This is a part-time role (20-30 hours a week). This role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are:

• Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents.
  
• 1-2 years of customer service experience required.
  
• Access to reliable transportation (e.g. a personal car or access to METRO) Ideally, the candidate would live in or near the downtown Chicago area.
  
• Comfortable using technology (you will be using a digital package management system and iPad)
  
• Good organizational and problem-solving skills
  
• This role involves regular physical activity, including lifting and arranging packages, some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.
  
• At least 18 years old.
  
• The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the management team.
  

What’s In It For You:

• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
  
• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
  
• 401K with employer match
  
• Accrued PTO to relax, recharge, and rest
  
• Liaison Uniform and Equipment Provided
  

Luxer One is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.