Liaison Package Handler

Luxer One®; Austin (TX); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Opportunities for advancement

401(k) with employer match

Accrued PTO and Paid Sick Leave

Employee Assistance Program

Uniform and equipment provided

Parking provided

Job summary

A luxury package management company in Austin, Texas, is seeking a part-time service representative to support upscale apartment residents with package management. Responsibilities include organizing delivery areas, logging packages into management software, and supporting residents with inquiries. Ideal candidates will have strong customer service skills and reliable transportation. This position offers opportunities for advancement and a supportive work culture.

Qualifications

• Must be at least 18 years old.
• Reliable transportation is necessary.
• Ability to lift packages up to 60 lbs.

Responsibilities

• Provide in-person support to residents with package questions.
• Log packages into the automated package management system.
• Organize and maintain package reception areas.

Skills

Customer service skills

Organizational skills

Problem-solving skills

Tech savvy

Interpersonal skills

Tools

Digital package management software

Gmail

Job description

Overview

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in the Austin area. This part-time service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Austin area. The service representative will visit assigned properties multiple times a week and perform various duties.

Availability: 10-6 PM, Monday–Friday.

What You’ll Do

• Provide in-person support to residents with package questions or issues
• Log recently delivered packages into the property’s automated package management system
• Deliver packages to resident doors
• Organize packages within our rooms to help residents locate theirs more easily
• Identify aging or stale packages and prepare them for return to sender
• Serve as a primary liaison between the property and the package management provider support team
• Deliver certain packages directly to residents’ doors
• Perform lightweight maintenance on the locker/package room management system

This is a part-time role (20-30 hours) and is part of a new, expanding service program with opportunities for growth as the program expands.

Requirements

• Professional and interpersonal: able to build rapport with property managers, residents and couriers in upscale apartment buildings
• Access to reliable transportation; ideally living in or near Austin, TX
• Tech savvy: comfortable using digital package management software and Gmail
• Good organizational and independent problem-solving skills
• Ability to work effectively in environments with varying temperatures, ensuring adherence to safety protocols
• Ability to move and arrange packages, some of which may be bulky (up to 60 lbs)
• At least 18 years old

Benefits

• Opportunities to advance within the business; we promote from within and support employee growth
• Inclusive culture that values diversity and provides educational opportunities
• 401(k) with employer match
• Accrued PTO for rest and recharge
• Accrued Paid Sick Leave
• Employee Assistance Program
• Liaison uniform and equipment provided
• Parking provided