Liability Claims Adjuster Trainee

Davies; Orlando (FL); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with employer matching

Paid holidays

Life insurance and disability coverage

Job summary

Davies is seeking a Liability Claims Adjuster Trainee in Orlando, FL. This role involves assisting with client claims administration, managing documentation, and communicating effectively with clients and teams to ensure smooth claims processes.

The ideal candidate will have strong organizational skills, proficiency in Microsoft Office, and excellent customer service abilities. Benefits include medical plans, a 401(k) plan, and paid time off.

Qualifications

• Excellent customer service and ability to liaise professionally.
• Professional appearance and demeanor; effective communication.
• Ability to work effectively in fast-paced environment.
• Organized, motivated, detail-oriented, self-starter.
• Proficient in Microsoft suite – Word, Excel, PowerPoint.
• Excellent typing/PC skills (40+wpm).

Responsibilities

• Intake and review accident/incident reports and open claims.
• Report claims that fall under client’s insurance policies.
• Generate reports from TPA/Davies’ system as needed.
• Handle telephone calls from third parties and refer to adjusters.
• Assist with various administrative duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Organization

Microsoft Office

Bilingual (Spanish/English)

Job description

Liability Claims Adjuster Trainee

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Orlando, FL

Reporting To: Trip Lawrence

Compensation: $22.00 - $24.00 / hour

Description

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting‑edge technology with top‑tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We are looking for a Liability Claims Adjuster Trainee. The Liability Claims Adjuster Trainee is responsible for administrative and clerical functions to assist with client claims administration as on‑site liaison for Davies’ claims operations.

This role is onsite at the client’s main office in Orlando, Florida.

Key Responsibilities

• Intake, collect, review, sort, and organize all accident/incident reports and open claims when applicable.
• Reporting claims that fall under the client’s insurance policies.
• Ensuring documents or other materials needed for claims adjudication are provided.
• Generate reports or loss runs from TPA/Davies’ system as requested by client.
• Handle telephone calls from third parties and perform intake or refer to assigned claims adjuster.
• Log subrogation/restitution recoveries and deliver to client’s finance department.
• Assist in other duties that support the client’s property and casualty program.
• Attach claim documents to the claims system.
• Adhere to protocols, policies and procedures regardless of work location.
• Work effectively in two different databases/systems, MS Office, and Outlook.
• Assist with other administrative duties, special projects, etc. as assigned by management.

Skills, knowledge & expertise

• Excellent customer service and ability to liaise professionally with client contacts on‑site at client location, while effectively maintaining policy and procedure.
• Professional appearance and demeanor; effective communicator verbally and in writing.
• Able to work effectively in fast paced environment. Ability to multi‑task and prioritize effectively.
• Organized, motivated, detail‑orientated, self‑starter with good judgment.
• Ability to function efficiently and effectively in multiple systems to accomplish goals of the position, ensuring adherence to policies.
• Maintain accurate and detailed information and documentation within the claims management system and other data storage systems.
• Proficient in Microsoft suite – Word, Excel, PowerPoint.
• Excellent typing/PC skills (40+wpm).
• Reliable, good attendance record.
• Dedicated to company and corporate culture in support of company operations and goals.
• Bilingual - Spanish/English preferred.

Equal Employment Opportunity & Legal Notices

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion: Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency: The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance: Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [e-mail]