Liability Claims Adjuster Trainee

Davies North America; Orlando (FL); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with employer matching

Paid time off and holidays

Life insurance

Disability coverage

Job summary

Davies North America is hiring a Liability Claims Adjuster Trainee in Orlando, Florida. This role involves assisting with client claims, ensuring that necessary documents for claims are organized, and handling interactions with client contacts professionally.

The ideal candidate should have excellent customer service skills, be organized, detail-oriented, and capable of multitasking in a fast-paced environment. Proficiency in MS Office is required, and bilingual candidates (Spanish/English) are preferred.

Qualifications

• Excellent customer service and professional client interaction skills.
• Ability to work effectively in a fast-paced environment.
• Organized and detail-oriented self-starter.

Responsibilities

• Assist with claims administration and act as a liaison.
• Collect and organize accident reports and claims.
• Handle phone calls and log recoveries.

Skills

Customer Service

Effective Communication

Multitasking

Proficient in MS Office

Typing/PC Skills

Bilingual (Spanish/English)

Tools

MS Office

Claims Management System

Job description

Department: Claims Administration & Adjusting

Location: Orlando, FL

Compensation: $22.00 - $24.00 / hour

Description

The Liability Claims Adjuster Trainee is responsible for administrative and clerical functions to assist with client claims administration as an on‑site liaison for Davies’ claims operations. This role is onsite at the client’s main office in Orlando, Florida.

Key Responsibilities

• Intake, collect, review, sort, and organize all accident/incident reports and open claims when applicable.
• Report claims that fall under the client’s insurance policies.
• Ensure documents or other materials needed for claims adjudication are provided.
• Generate reports or loss runs from TPA/Davies’ system as requested by client.
• Handle telephone calls from third parties and perform intake or refer to assigned claims adjuster.
• Log subrogation/restitution recoveries and deliver to client’s finance department.
• Assist in other duties that support the client’s property and casualty program.
• Attach claim documents to the claims system.
• Adhere to protocols, policies and procedures regardless of work location.
• Work effectively in two different databases/systems, MS Office, and Outlook.
• Assist with other administrative duties, special projects, etc. as assigned by management.

Qualifications

• Excellent customer service and ability to liaise professionally with client contacts on‑site at client location, while maintaining policy and procedure.
• Professional appearance and demeanor; effective communicator verbally and in writing.
• Able to work effectively in a fast‑paced environment, multitask, and prioritize.
• Organized, motivated, detail‑oriented, self‑starter with good judgment.
• Ability to function efficiently and effectively in multiple systems to accomplish position goals, ensuring adherence to policies.
• Maintain accurate and detailed information and documentation within the claims management system and other data storage systems.
• Proficient in Microsoft Suite – Word, Excel, PowerPoint.
• Excellent typing/PC skills (40+ wpm).
• Reliable with a good attendance record.
• Dedicated to company and corporate culture in support of company operations and goals.
• Bilingual – Spanish/English preferred.

Equal Employment Opportunity & Legal Notices

Davis North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or other protected status.

Background check or review of criminal history will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts notice: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees.
• Paid holidays.
• Life insurance and short‑term and long‑term disability coverage.

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay‑equity practices.