Lia CJDR Northampton - Automotive Service Advisor

Lia Auto Group; Northampton (MA); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Continued education, manufacturerHands

Paid Time Off

Paid Weekly

Employer funded Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Company provided uniforms

Job summary

Lia CJDR Northampton is seeking an experienced Service Advisor to join our team. You will oversee the drive lane flow, relay repair information from technicians to customers, and provide concierge support for owner inquiries to ensure a positive experience.

This on-site role is based in Northampton, MA, offering a compensation range of $65K-$125K annually depending on knowledge and production, with comprehensive benefits and paid time off.

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic Computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast-paced environment.
• Excellent oral and written communication skills.
• Must have a clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Customer service

Communication skills

Computer literacy

Positive attitude

Fast-paced environment

Oral communication

Written communication

Driver's license

Education

High School Diploma or GED

Job description

Lia CJDR Northampton is seeking an experienced Service Advisor to join our team.
COMPENSATION RANGE: $65K-$125K based on knowledge and production
SIGN ON BONUS: N/A

Requirements

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent oral and written communication skills
• Must have a clean and valid driver's license

Key Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Benefits

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

About Us

Founded in 1979, Lia Group Companies consist of Lia Auto Group, Vent Fitness, BurgerFi and various commercial properties including Hamilton Square shopping center in Guilderland. Our team of over 1500 dedicated team members at 23 locations throughout NY, MA and CT offer our quality products and deliver exceptional consumer experiences for over 35 years. We have a long history of success and growth providing a continuous opportunity for development. We offer competitive wages, generous benefits, a safety-conscious, drug-free work environment. We seek those who can help us take our growth and service to the next levels.

Community

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.

Salary: $65000.00 - $125000.00 per year