Level II/III Consulting Engineer for Managed Services Provider

Neteffect; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Neteffect in Charlotte, NC is seeking a skilled IT Consultant/Engineer to support our client base. You will troubleshoot complex user issues, document actions, and collaborate with a tight-knit team in a fast-paced MSP environment.

The successful candidate will have MSP experience, familiarity with Kaseya/ConnectWise/LabTech, and strong customer service skills while maintaining professional communication with users and vendors.

Qualifications

• Minimum 3 years of experience providing Managed Services to the SMB market.
• Experience with remote monitoring and management infrastructure (Kaseya, ConnectWise, LabTech).
• Microsoft Certified Professional status and strong knowledge of supported software and technologies.

Responsibilities

• Troubleshoot user problems over the phone, via remote control, and onsite as needed.
• Document all activities accurately and maintain records.
• Manage, maintain, troubleshoot and support users' networks, equipment, software and services.
• Learn quickly and adapt to changing requirements.

Skills

Teamwork

Customer service

Communication

Problem solving

Detail-oriented

Reliable transportation

Education

Microsoft Certified Professional

Tools

Kaseya

ConnectWise

LabTech

SolarWinds Orion

VMware

Hyper-V

Citrix XenApp/XenServer

Job description

Charlotte based Managed Service Provider is currently seeking a highly skilled IT Consultant/Engineer with the drive and determination to help us support our client base. This position reports to our Director of Managed Services. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.

Minimum Skills Required:

• Minimum three year's experience providing Managed Services to the SMB market
• Experience and understanding of Kaseya, Connectwise, Labtech, or other Remote Monitoring and management Infrastructure
• Knowledge of BDR's, Microsft Axure,
• Microsoft Certified Professional status
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Experience with HP, Fortigate, Dell, Lenovo, Cisco, Adtran and Wyse winterms
• Valid driver's license and proof of insurance
• Reliable transportation

Desired Skills:

• Active Directory and Domain configuration/troubleshooting
• Windows Server Technologies
• Experience with Data Centers, Cloud Computing, Managed Services, and Project Management
• Knowledge and troubleshooting experience of Windows based network services such as DNS,DHCP, LDAP
• Knowledge and troubleshooting experience of multiple areas of networking (routers, switches, firewalls, VPN, NAT, etc)
• Knowledge and troubleshooting experience of Blackberries, Smartphones, ActiveSync, BES, and other remote technologies
• Knowledge and troubleshooting experience of virtualization technologies to include VMware, Hyper‑V, Xen, and Sun VirtualBox
• Citrix XenApp & XenServer, Terminal Services a plus
• Exchange, SBS, and SharePoint a plus
• VoIP knowledge a plus (specifically Altigen, Adtran, Cisco, NEC, and Samsung)
• Linix and Mac OS Experience a plus
• Experience with Kaseya, Solarwinds Orion, Connectwise a plus

This Position Entails:

• Troubleshooting user problems over the phone and with remote control technologies and onsite as needed
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users' networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver

Benefits include group medical/dental insurance, 401k, paid vacation, holidays, personal & sick time, and more. Our compensation plans are structured as salary, commensurate with relevant experience.