Level II Help Desk Specialist

Lereta Llc; Pomona (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

Lereta Llc in Pomona, CA is seeking a Help Desk Analyst II to provide first and second-level support for hardware and software. Responsibilities include logging and resolving tickets, monitoring systems, and escalating issues as needed.

The role requires 2+ years of Help Desk experience, knowledge of Windows OS and MS Office, and proficiency in Active Directory. Strong typing skills and a High School Diploma are required.

Qualifications

• 2+ years’ experience in Help Desk or technical phone support.
• Solid knowledge of PC hardware/software and Windows OS.
• Proficiency with MS Office (Outlook, PowerPoint, Excel, Access, Word).
• Proficient in Active Directory.
• Knowledge of virtual environments.
• High School Diploma or equivalent.
• Typing 35+ wpm.

Responsibilities

• Receives and logs calls and emails about hardware, software, or network issues.
• Responds to user questions, guides issue resolution, and escalates when needed.
• Collects statistics and reports for WAN/LAN troubleshooting.
• Monitors systems and provides updates to teams when issues arise.
• Performs basic system administration per security procedures.
• Coordinates with vendors for maintenance and issue resolution.
• Prepares reports on Help Desk activity to identify trends.
• Assists testing and training for new software/hardware.
• Maintains awareness of new technology to improve support.

Skills

PC hardware

Windows OS

MS Office

Active Directory

Virtual environments

Typing speed

High School Diploma

Education

High School Diploma or equivalent

Tools

Microsoft Office suite

Job description

Lereta Llc in Pomona, CA is seeking a Help Desk Analyst II to provide first and second-level support for hardware and software. Responsibilities include logging and resolving tickets, monitoring systems, and escalating issues as needed.

The role requires 2+ years of Help Desk experience, knowledge of Windows OS and MS Office, and proficiency in Active Directory. Strong typing skills and a High School Diploma are required.