Level 3 Technician

TeamLogic IT; Fort Mill (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

TeamLogic IT Fort Mill seeks an skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers and security. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration.

If you are self-motivated, enjoy solving problems, and take pride in customer service, you will fit right in. Responsibilities include provisioning for new hires, prioritizing incidents to meet SLAs, and hands-on hardware fixes.

Qualifications

• Requires a computer science degree or equivalent experience.
• Experience supporting Microsoft 365/Azure, networking, servers, and security.
• Strong service-desk skills with courteous, timely responses.

Responsibilities

• Provide first-line support via phone, portal, or email to resolve end-user issues.
• Handle remote and onsite troubleshooting and server/network maintenance.
• Install and configure hardware/software across network devices.
• Administer Active Directory, DNS, and DHCP.
• Maintain security with antivirus and firewall tooling.
• Deliver preventative maintenance and build good internal relationships.

Skills

Troubleshooting

Service desk

Remote support

Network administration

Server administration

Customer service

MSP experience

Education

College diploma or university degree in Computer Science

5 years equivalent work experience

Tools

Active Directory

DNS

DHCP

File & Print services

Firewall administration

antivirus software tools

Job description

About the Role:

We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service, you will fit right in.

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• MSP experience is preferred.

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

About the Role:

We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service, you will fit right in.

IT Technician III Responsibilities:

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• MSP experience is preferred.

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seeded need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.